Technical Documentation Specialist

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. What is the Opportunity? The AI Technical Documentation Specialist is a mid-to-senior level technical role responsible for creating, maintaining, and evolving comprehensive documentation for Zafin's AIOS platform and AI agent solutions. Your primary goal is to translate complex AI agent capabilities, workflows, integrations, and banking regulatory requirements into clear, accessible documentation that enables clients, engineers, and non-technical users to understand, operate, and troubleshoot AI agent-based solutions in production banking environments. You are responsible for the full documentation lifecycle—from conducting technical research and interviews, to writing and editing comprehensive guides, to maintaining documentation repositories and ensuring version control. You will work collaboratively with engineers, product managers, domain strategists, and banking clients to ensure documentation is complete, accurate, and delivered on schedule. At senior levels, you will set platform-wide documentation standards, own content architecture, and mentor junior technical writers. Documentation is the connective tissue between technical delivery, client adoption, and operational reliability. You will play a critical role in the Embed phase of the AIOS delivery lifecycle, ensuring that knowledge required to operate, maintain, and scale AI agents is captured, organized, and accessible. Your work directly impacts client success, adoption rates, and support burden reduction. What Will You Do? Create comprehensive technical documentation for online Help systems, web pages, and knowledge bases that explain AI agent capabilities, workflows, decision trees, behaviors, and banking product interactions to diverse audiences (developers, business users, operations, compliance teams). Develop release notes, technical notes, API documentation, operational guides, and governance/compliance documentation that explains new features, capabilities, bug fixes, breaking changes, and regulatory requirements for AI agents in banking environments. Conduct technical interviews and research with engineers, product managers, domain strategists, and banking client representatives to extract requirements and technical details; understand system and user interactions through studying specifications, workflows, and product samples. Create visual documentation using industry-standard tools (SnagIt for screenshots, Draw.io/ Lucidchart for diagrams, Camtasia for video) to describe AI agent decision logic, system interactions, and banking product concepts; create training materials, quick-start guides, and multimedia content to support client enablement. Edit, proofread, standardize, and validate all documentation for accuracy, clarity, completeness, consistency, and banking compliance before publication; maintain documentation repositories with version control; keep documentation current for product releases and banking customer-specific configurations. Work in Agile software development environments with monthly releases; coordinate with engine…