Technical Customer Support positions focus on delivering results in their domain. This page aggregates open Technical Customer Support roles and what employers typically expect.
**Job Summary:** The Technical Customer Support will be responsible for supporting, troubleshooting, and monitoring alarms on Telemetry devices company wide. Mersino has over 1600 Fleet Assets outfitted with telemetry devices, monitoring the health and activity of our equipment. This role will focus on customer service, uptime and managing the growing demands and the needs of our internal and external customers. **Responsibilities:** - Manage daily support calls and support tickets - Monitor telemetry devices through Internet of Things (IoT) management software - Make proactive callouts for device status - Interact with team members to assist in troubleshooting and identifying root cause of system problems - Manage and troubleshoot the dispersed telemetry systems company-wide - Aid in the development of an Application Patching Process - Assist in the process to help improve and enhance the IoT management software **Job Summary:** The Technical Customer Support will be responsible for supporting, troubleshooting, and monitoring alarms on Telemetry devices company wide. Mersino has over 1600 Fleet Assets outfitted with telemetry devices, monitoring the health and activity of our equipment. This role will focus on customer service, uptime and managing the growing demands and the needs of our internal and external customers. **Responsibilities:** - Manage daily support calls and support tickets - Monitor telemetry devices through Internet of Things (IoT) management software - Make proactive callouts for device status - Interact with team members to assist in troubleshooting and identifying root cause of system problems - Manage and troubleshoot the dispersed telemetry systems company-wide - Aid in the development of an Application Patching Process - Assist in the process to help improve and enhance the IoT management software
Salary estimate
$102,000 – $138,000/yr
Provided by the employer.
Skills for this role
RESTCustomer SuccessCommunication
Resume tips for Technical Customer Support applicants
Lead with measurable achievements relevant to Technical Customer Support (numbers, scope, impact).
Mirror the exact keywords from the Technical Customer Support posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. REST, Customer Success, Communication).
Keep it to one page for early-career, two pages for senior Technical Customer Support candidates.
Interview preparation
Prepare concrete STAR-format stories that show Technical Customer Support outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Technical Customer Support problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About Ironclad Environmental Solutions
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