Technical Customer Success Manager - Networking & Infrastructure

As a Technical Customer Success Manager, you will be responsible for driving the technical success of enterprise customers throughout their entire lifecycle, from initial solution planning to long-term adoption and value realization. This role bridges selective pre-sales engagement with primary post-sales ownership, ensuring customer requirements are well understood, solutions are implemented successfully, and business outcomes are achieved. You will serve as a trusted technical advisor, partnering with customers, internal teams, and stakeholders to manage deployments, resolve challenges, promote product adoption, and identify opportunities for optimization. This is a customer-focused, non-quota-carrying position and is not a sales engineering role. **Legrand** has an exciting opportunity for a **Technical Customer Success Manager** to join the **Data Center Power and Control Division ZPE Systems** Team. This is a remote position in **United States**. ZPE Systems, part of Legrand’s Access & Control team and a leader in Out‑of‑Band (OOB) Network and Infrastructure Management, is seeking a Technical Customer Success Manager to support our global enterprise customers. As a Technical Customer Success Manager, you will own the technical success of enterprise customers across the full customer lifecycle. This role intentionally spans selective pre‑sales engagement and primary post‑sales ownership, ensuring what is sold can be delivered successfully and that customers achieve long‑term value after deployment. This is not a quota‑carrying or sales engineering role. **What Makes This Opportunity Unique** - A newly created role designed to elevate service quality for our most strategic customers. - Comprehensive product training — our teams are recognized throughout the industry as experts in OOB and network infrastructure management. - The chance to represent an industry‑leading platform known for reliability, innovation, and world‑class support. ### Responsibilities **What Will You Do?** Before the Sale – Targeted Technical Partnership: - Partner with Sales on complex or strategic opportunities to validate technical requirements and architectures - Support RFIs/RFPs and solution scoping to reduce delivery risk and align expectations - Ensure proposed solutions are realistic, supportable, and scalable After the Sale – Primary Ownership: - Own post‑sale technical onboarding, deployment, and enablement - Lead complex Out‑of‑Band infrastructure deployments end to end - Act as the long‑term technical advisor driving adoption, reliability, and customer satisfaction - Deliver training and professional services directly or via partners ### Qualifications **Required Skills** **Education:** - Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent practical experience. We value non‑traditional backgrounds, including military service and vocational training. **Experience:** - Minimum 3+ years in solutions engineering, technical pre‑sales, customer success, or similar roles. **Travel:** - Travel up to ~50%, primarily planned and customer‑facing, with advance coordination and flexible scheduling. Domestic with potential for some international travel. Salary and Benefits: $150,000 - $180,000 OTE Legrand North and Central America offer comprehensive health benefits, an industry-leading 401(k) match, paid maternity and parental leave, PTO, holidays, disability coverage, bonus opportunities, paid volunteer time, and access to an active Employee Resource Groups that support women in engineering and underrepresented identities. The culture emphasizes inclusion, flexibility, growth, and meaningful impact in a global organization. **Skills, Knowledge, and Abilities:** Core Requirements: - Strong foundation in networking concepts (TCP/IP, VLANs, routing, VPNs) - Experience leading customer‑facing technical conversations\ - Ability to manage work across pre‑ and post‑sales phases Technical Experience (not required) - Experience w…