Technical Customer Success & Deployment Lead | Contract | Remote US

About us: Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability. The Role: We are looking for a Technical Customer Success & Deployment Lead for a project based assignment to turn committed pilots and customer deployments into successful implementations, measurable adoption, and long-term product value. This is a customer-facing, enterprise-oriented role that sits at the intersection of customer success, implementation, technical delivery, product, and engineering. You will own the operating relationship once an opportunity becomes a committed pilot or deployment. That includes onboarding, readiness, implementation planning, stakeholder coordination, adoption, issue triage, escalations, and ensuring customer feedback makes its way back into the product organization. This is not a traditional support role or a quota-carrying sales position. You will be responsible for creating structure around complex customer deployments while protecting engineering teams from fragmented or unmanaged customer requests. Key Responsibilities: Own the customer operating cadence from pilot kickoff through deployment, adoption, and final pilot decision Build and manage implementation plans, readiness checklists, milestones, dependencies, success criteria, and ownership matrices Lead customer kickoffs and recurring deployment and status meetings Coordinate dependencies across customers, GTM, Product, Partner Engineering, Security, Legal, and engineering delivery teams Ensure each deployment has clear owners, timelines, risks, escalation paths, and measurable success criteria Track customer usage, adoption, product health, risks, decisions, commitments, incidents, and follow-up actions Surface blockers early and drive accountability across internal and external stakeholders Triage customer issues into the appropriate category, including support, configuration, integration, product defect, roadmap request, or commercial discussion Route technical and product issues to the correct internal owner with clear context and supporting information Own customer-facing status updates and escalation communications during deployments and operational incidents Help customers understand the distinction between existing product capabilities, configuration, integration work, and future roadmap items Capture structured customer feedback and ensure Product and Engineering close the loop on decisions and learnings Monitor customer health and adoption signals and identify risks to successful deployment or expansion Develop reusable onboarding guides, implementation playbooks, runbooks, training materials, FAQs, and customer handoff processes Drive pilots toward a clear outcome, including expand, convert, continue learning, pause, or exit Required Skills: Strong experience in enterprise technical customer success, implementation, solutions delivery, technical program management, or a similar customer-facing technical role Experience working with platform, SaaS, API-driven, integration-heavy, or technical enterprise products Demonstrated experience leading complex customer implementations or deployments from kickoff through production adoption Strong ability to coordinate business, executive, product, engineering, security, and technical stakeholders Experience creating and managing implementation plans, milestones, dependencies, risks, ownership models, and escalation processes Strong technical fluency with APIs, integrations, environments, system…