Technical Communication Specialist

## Overview **Black Canyon Consulting (BCC)** is searching for an **Technical Communication Specialist** to support the National Center for Biotechnology Information (NCBI) at the National Institutes of Health (NIH). This is a full-time position supporting the ClinicalTrials.gov program in Bethesda, Maryland. The successful candidate will serve as a technical communications expert responsible for maintaining public-facing content, supporting ClinicalTrials.gov users, developing educational resources, and ensuring compliance with federal regulations governing clinical trial registration and results reporting. **Duties & Responsibilities:** ### Job Responsibilities - Manage and maintain ClinicalTrials.gov Protocol Registration and Results System (PRS) account requests. - Maintain and update ClinicalTrials.gov public website content. - Serve as a primary resource for users regarding registration, results submission, and regulatory requirements. - Respond to daily customer inquiries submitted through the ClinicalTrials.gov support channels. - Perform quality assurance reviews of database support materials and public documentation. - Develop and maintain Frequently Asked Questions (FAQs), policies, operating procedures, and style guides. - Collaborate with software developers to implement enhancements to public-facing content and educational materials. - Create and maintain user guides, tutorials, webinars, and training materials. - Analyze customer feedback using tools such as Google Analytics, Qualtrics, or similar platforms to improve user experience. - Coordinate with technical teams, customer support staff, and leadership to communicate new database functionality and policy changes. - Support FOIA requests and data calls related to ClinicalTrials.gov. - Manage Office of Management and Budget (OMB) Paperwork Reduction Act documentation associated with ClinicalTrials.gov. ### Required skills and experience - Bachelor's degree in Communications, Technical Writing, Information Science, Health Sciences, Computer Science, or a related field (or equivalent experience). - Experience supporting online content for scientific, healthcare, or regulatory programs. - Experience developing technical documentation for web-based applications. - Excellent written and verbal communication skills. - Demonstrated ability to translate complex technical concepts into user-friendly documentation. - Experience collaborating with software developers and technical teams. - Strong customer service skills supporting diverse user communities. - Experience performing quality assurance reviews of online documentation and web content. - Ability to prioritize multiple projects in a dynamic environment. ### Preferred Qualifications Experience with one or more of the following is highly desirable: - ClinicalTrials.gov Protocol Registration and Results System (PRS) - FDAAA 801 - 42 CFR Part 11 - NIH policies governing clinical trial registration and reporting - Digital analytics tools such as Google Analytics or Qualtrics - Scientific or biomedical information systems - Technical communications supporting federal regulatory programs ### Preferred Qualifications - Strong analytical and problem-solving abilities. - Exceptional attention to detail. - Ability to develop policies, procedures, and educational materials. - Experience working with cross-functional technical teams. - Ability to communicate effectively with both technical and non-technical audiences. - Experience supporting scientific or biomedical databases. - Ability to manage multiple priorities while maintaining high quality standards. ### Benefits and Salary We attract the best people in the business with our competitive benefits package, including medical, dental, and vision coverage; a 401(k) plan with employer contribution; paid holidays, vacation, and tuition reimbursement. We offer a competitive salary commensurate with experience and location. If you enjoy being part of a high-performing, profe…