Technical Account Manager

**SUMMARY** Show Imaging is a dynamic technical production and event management company delivering audio, video, and lighting solutions, along with expert technical direction and project management for concerts, sporting events, and special productions across local, national, and international markets. As a Technical Account Manager focused on live entertainment, you will manage the end-to-end execution of small to mid-sized events, primarily in the club and concert space, while supporting larger festivals and complex productions alongside Account Executives. You will serve as a primary client partner from initial budgeting and quoting through final execution, ensuring a seamless project lifecycle and exceptional client experience. In this role, you will coordinate closely with operations, labor, and asset teams to ensure accurate deliverables, clear communication, and alignment with timelines and budgets, while maintaining strong client relationships through proactive communication. You will oversee onsite execution as needed and, following each event, reconcile project details to support accurate and timely final billing including scope changes, labor variances, and expenses. **ESSENTIAL JOB FUNCTIONS** Client & Account Management - Serve as a primary point of contact for clients throughout the project lifecycle, maintaining proactive communication, building strong relationships, and translating client needs, RFPs, and creative concepts into accurate scopes of work and estimates. - Partner with Account Executives to support larger opportunities, proposals, and client development. Project Planning & Execution - Lead the end-to-end coordination of small to mid-sized live events, including advancing all technical elements (audio, video, lighting, rigging, power, and labor), managing timelines, and ensuring alignment between client expectations and internal execution. - Support onsite execution and act as project lead for events without a dedicated Production Manager, including coordinating trucking logistics. Budgeting, Quoting & Order Management - Develop, revise, and manage detailed project budgets and Flex orders, ensuring accuracy, timely updates, and alignment with project scope. - Track changes throughout the lifecycle and ensure all costs, including labor, equipment, trucking, scope changes, and overages, are captured for final billing. Cross-Functional Coordination - Collaborate with internal teams (operations, labor, asset management) and external vendors to source equipment and services, negotiate pricing, confirm availability, and ensure seamless information flow. - Proactively manage resource planning, including labor requests, trucking logistics, and equipment allocation, while optimizing internal inventory utilization. Logistics & Systems Management - Maintain accurate project documentation and systems, including updating project statuses, managing company calendars, creating and organizing show files, and ensuring all production documentation is complete and accessible to stakeholders. Performance, Reporting & Continuous Improvement - Monitor project progress, budgets, and account performance, providing updates and insights to leadership and stakeholders. - Gather post-event feedback, analyze outcomes, and identify opportunities to improve processes, client experience, and overall show execution. Industry Representation & Professional Development - Represent Show Imaging in the marketplace, stay current on industry trends and technical advancements, and contribute to internal knowledge-sharing through participation in meetings, trainings, and professional development opportunities. **QUALIFICATIONS/REQUIREMENTS** - 5+ years of experience in technical account management, sales, project management within the live events, entertainment, or technical production industry - Demonstrated success managing projects from initial concept and budgeting through execution and closeout - Strong working knowledge of event produ…