Technical Account Manager

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager based in Canada.** This is an exciting opportunity to join a fast-growing, remote-first technology environment focused on helping enterprise organizations modernize and scale their digital operations. In this highly strategic customer-facing role, you will act as a trusted technical advisor for major enterprise accounts, guiding customers through complex adoption journeys and helping them maximize business value from advanced orchestration and AI-driven solutions. Working at the intersection of cloud architecture, distributed systems, and emerging AI technologies, you will collaborate with cross-functional teams to solve complex challenges, drive platform adoption, and influence long-term customer success. This role is ideal for professionals who enjoy combining deep technical expertise with relationship building, strategic consulting, and hands-on problem solving in a highly collaborative environment. ### Accountabilities: - Serve as a trusted technical advisor for strategic enterprise customers, supporting them throughout their adoption and growth journey. - Lead technical discussions related to platform architecture, deployment strategies, scalability, and operational best practices. - Develop and execute tailored technical adoption plans designed to maximize customer outcomes and long-term value realization. - Provide hands-on guidance, onboarding support, and advisory services to both technical and business stakeholders. - Advise customers on modern architectural approaches involving AI-enabled automation, large language models, intelligent workflows, retrieval systems, and cloud-native infrastructure. - Conduct platform health assessments, proactively identify risks, and coordinate escalation management to ensure successful deployments. - Build strong partnerships with internal teams including Customer Success, Product, Engineering, Consulting, Sales, and Support to drive customer success initiatives. - Participate in strategic on-site engagements with customers to strengthen relationships and accelerate key initiatives. ## Requirements - Minimum of 3 years of experience as a Technical Account Manager, Solution Architect, Customer Success Engineer, or similar customer-facing technical role. - Strong background in designing, deploying, and supporting large-scale distributed systems and mission-critical enterprise applications. - Hands-on experience with Kubernetes at CKAD or CKA level, as well as cloud platforms such as AWS, Azure, Google Cloud, or OpenShift. - Proficiency in at least one programming language such as Java, Python, C#, or similar, along with familiarity with enterprise application frameworks. - Strong understanding of APIs, microservices architectures, event-driven systems, identity and access management, and observability practices. - Exposure to modern AI technologies, including LLMs, retrieval-augmented generation (RAG), vector databases, AI agents, or GenAI frameworks. - Knowledge of AI infrastructure considerations such as governance, security, latency optimization, reliability, and cost management. - Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to both technical and business audiences. - Proven ability to build trusted relationships with senior stakeholders and deliver strategic advisory services. - Willingness to travel and spend time on-site with customers as required (up to approximately 30% during certain periods). - Relevant certifications such as CKA, CKAD, AWS Certified Solutions Architect, or Azure Solutions Architect are considered a strong asset. - Experience with enterprise automation, process orchestration, BPM, or RPA solutions is desirable. ## Benefits - Competitive compensation package with an annual target cash range of approximately **CAD $159,400 to CAD $262,…