Tech Service Specialist VI

The Technical Service Specialist VI provides second level parts research and order fulfillment support to Manitowoc Country Organizations and third-party Distributors as technical parts support subject matter expert in a specific product line. Technical Service Specialist VI also coordinates critical issues with Manitowoc warehouse facilities, purchasing team, and technical service personnel. The Technical Service Specialist VI provides second level parts research and order fulfillment support to Manitowoc Country Organizations and third-party Distributors as technical parts support subject matter expert in a specific product line. Technical Service Specialist VI also coordinates critical issues with Manitowoc warehouse facilities, purchasing team, and technical service personnel. **Responsibilities:** - Respond to contact center phone calls and customer service tickets - Timely quotation response and proactive follow-up - Participate in training and professional development activities, including technical training classes - Support after hours calls - Professional interaction with internal and external customers - Blueprint reading and interpretation of technical documentation - Be subject matter expert for supporting a single product line **Safety** - Maintain departmental housekeeping and 5S standards, perform job functions in a safe manner, wear all PPE required by Company Policy were required, know & follow established job specific and facility wide safety & health procedures and rules, participate in safety and health training & demonstrate competency based on training received, and bring safety and health issues, unsafe acts, and safety suggestions to management's attention or correct those you can. **Required Skills/Abilities:** - Computer literacy – Microsoft 365 suite - Good written and verbal communication skills - ERP experience **Behavioral Competencies:** - Effective Communication - Problem-solving - Positive Outlook - Customer focus **Required Education and Experience:** - Associate’s or Technical Degree in a Business or Technical Field AND 2 years of experience - OR 6-8 years of experience in product support, customer support, or technical parts support role **Preferred Education and Experience:** - Associate’s or Technical Degree in a Business or Technical Field AND 2 years of experience - OR 6-8 years of experience - Experience in: Product or customer support role, working with OEMs and/or distribution, heavy equipment - Crane industry experience preferred **Physical Requirements:** - **Sitting and Computer Use:** Ability to sit for extended periods while working at a computer or participating in virtual meetings. - **Mobility:** Ability to move freely throughout the office and occasionally access the manufacturing floor or service areas. - **Lifting and Carrying:** Occasionally lift and carry items such as technical manuals, tools, or equipment up to 30 pounds. - **Standing and Walking:** Periods of standing or walking during inspections, site visits, or meetings in production areas. - **Climbing and Bending:** Occasional need to climb stairs, bend, or kneel when inspecting equipment or accessing technical components. - **PPE Compliance:** Ability to wear required personal protective equipment (PPE) such as safety glasses, hard hats, and steel-toed shoes when entering production or service areas. **Health and Safety:** - **Maintain a Safe Workspace:** Ensure workstations are ergonomically set up and free from trip hazards, clutter, or unsafe electrical setups. - **Adhere to Safety Policies:** Follow all company health and safety policies, including emergency evacuation procedures, visitor protocols, and reporting requirements. - **Participate in Safety Training:** Attend required safety briefings, ergonomic assessments, and emergency preparedness drills. - **Promote a Safety-First Culture:** Encourage open communication about safety concerns and actively support initiatives that enhance workplace well-being…