TEAM SUPPORT ASSISTANT

Starting Rate: 17.23/hour Job Title: Team Support Assistant Department: Public Defender Working Hours: 8:00 - 4:30 Full-Time Position: Bargaining Unit: Teamsters Dauphin County Public Defenders Office is currently accepting applications for the full-time position of Team Support Assistant. This assistant acts as the first point of contact for clients, assisting them through the intake process by collecting personal information and required documentation, such as income verification and other supporting documentation to determine eligibility. This position requires the ability to communicate effectively in person, by telephone and in writing. An employee in this position also provides administrative support to attorneys. Job Title: Team Support Assistant Department Name: Public Defender Starting Rate: 17.23/hour Job Description (Essential Functions and Responsibilities) Dauphin County Public Defenders Office is currently accepting applications for the full-time position of Team Support Assistant. The employee in this role is responsible for performing the following essential functions listed below: Front Desk Coverage: answer and direct incoming calls; assist and verify, review completeness of intake application to determine eligibility. Identify case participants for case conflict review; Identify and resolve any issues or discrepancies with client application; Assist clients in determining court dates and assigned attorney. Administrative Support: Assist with tracking and reporting investigation assignments by organizing and maintaining accurate records; Organize inmate clothing by maintaining inventory; pulling necessary items as needed and delivering clothing to courthouse; Retrieve and return case files from off-site archives; obtain and gather necessary documentation from county/state agencies; prepare letters, entries of appearance and subpoenas; Utilize LegalEdge (case tracking system); record necessary information in the electronic record, including but not limited to the attorney of record, docket numbers, addresses, telephone numbers, etc.; Utilize PAC File by uploading documents to the courts' electronic filing system; Scan, shred, copy and fax as necessary **SUPERVISION RECEIVED:** 1. Receives regular supervision from the Deputy Administrator. **SUPERVISION GIVEN:** 1. None. **WORKING CONDITIONS:** 1. Works indoors in adequate workspace with adequate temperatures, ventilation and lighting. 2. Works with average indoor exposure to noise and stress, but subject to frequent disruptions. 3. Normal indoor exposure to dust/dirt. **PHYSICAL/MENTAL CONDITIONS:** 1. Must be able to retrieve, move and stow manual files. 2. Must be able to sit for long periods throughout the workday, with intermittent periods of standing and walking and occasional periods of bending, twisting, carrying, pushing, pulling, stooping, and reaching as necessary to carry out job duties. 3. Dexterity requirements range from coordinated movements of fingers/hands for computer to simple movements of feet/legs/torso as necessary to carry out job duties. 4. Sedentary work, with occasional lifting/carrying of objects with a maximum weight of fifteen (15) pounds. 5. Must be able to move frequently throughout the workday as needed to carry out essential job duties. 6. Must be able to pay close attention to detail and concentrate on work. 7. Must be able to multitask and prioritize workload and meet strict deadlines. 8. Must be able to work as part of a team as well as individually. 9. Must be able to view, listen to, and relay sensitive information that may, at times, be graphic. 10. Must be able to cope with the physical and mental stress of the position. 11. Must demonstrate emotional stability. **QUALIFICATIONS** **A.EDUCATION/TRAINING:** High School Diploma or GED; supplemented by college level course work or vocational training in criminal justice. **B.WORK EXPERIENCE:** Work experience in a law office or court system with knowledge of legal terminol…