Team Manager of Waiver

## Description **POSITION SUMMARY** The Team Manager of Waiver Services provides programmatic leadership, supervision, and administrative oversight for Astra Mental Health and Recovery's Waiver service programs. Reporting to the Manager of Waiver Services, this position ensures that Astra's Waiver programs and related services deliver trauma-informed, culturally responsive, recovery-oriented, and person and family centered care consistent with Certified Community Behavioral Health Clinic (CCBHC) standards and evidence-based practices for transition age populations. The Team Manager supports Team Managers and staff in achieving clinical excellence, operational efficiency, and high-quality outcomes for their families. This position plays a key role in workforce development, cross-departmental collaboration, quality improvement, and community partnership, fostering a professional culture grounded in Astra's values of Access, Comprehensive Care, Excellent Outcomes, and Sustainability. The role emphasizes developmentally appropriate, youth-driven services that promote independence, self-determination, and successful transition to adulthood. **ESSENTIAL FUNCTIONS** **Program Leadership and Oversight** - Provide day-to-day leadership and supervision for WAF teams and assigned staff. - Oversee the implementation of clinical and operational goals in alignment with Astra's strategic objectives, CCBHC standards, and evidence-based practices. - Ensure that all Waiver and related services are evidence-based, person-centered, family-centered, recovery-oriented, trauma-informed, and developmentally appropriate. - Monitor program performance, including productivity standards, access metrics, service quality, outcome measures, employment outcomes, and client satisfaction. - Collaborate with the Director of Community Based Services to align policies, procedures, and workflows with organizational goals and best practices. - Support integration between Waiver services, traditional case management, therapy services, admission access, crisis, and other programs for seamless care coordination. - Maintain knowledge of applicable licensing, Medicaid, KDADS contract requirements and accreditation standards. - Manage Waiver services referrals and balance caseloads with Team Managers to ensure timely access to age-appropriate services. - Utilize and encourage utilization of Evidence Based Practices (including Parent Support, Parent Peer Support models), developmental frameworks and assessment tools as indicated for care to monitor progress of individuals served and ensure appropriate services/care is received in the appropriate intensity and duration while meeting the health needs of the whole person served. - Monitor and evaluate client entry and exit criteria into Waiver Programs in collaboration with Utilization Management/Utilization Review staff. - Track and monitor program outcomes, employment data, educational achievement, and AIMS data with Program Coordinator and support staff. **Team Leadership and Supervision** - Provide regular individual and group supervision to WAF, parent Support staff, including documentation and performance evaluations, guiding consistent service delivery and staff development. - Offer field mentoring and quality assurance for assigned frontline staff. - Set and communicate clear performance expectations, goals, and outcomes for Waiver service teams, including employment and educational benchmarks. - Conduct regular supervision, team meetings, and individual check-ins to ensure collaboration and accountability. - Promote a positive, supportive, and learning-oriented culture consistent with Astra's trauma-informed leadership philosophy and youth development principles. - Model professional integrity, empathy, and problem-solving in interactions with staff, individuals servced, and partners. - Support assigned staff in meeting/exceeding KDADS contract outcomes. - Work as part of an integrated team collaborating with indiv…