Team Leader II - Support

**About Us:** At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. We are a unique members-first Credit Union Culture driven by our core Values: Trust, Collaboration, Achievement and Making a Difference. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners. **About the Role:** Payment Solutions is responsible for handling most payment-related processes for the credit union along with actively participating in organizational and team initiatives and projects. The team is responsible for transaction processing through various channels including ACH, checks, wire transfers and cards. The Payment Solutions Team Leader II is responsible for ensuring accurate, timely, compliant payment operations while supporting service quality, risk mitigation and team performance. **Key Responsibilities:** - Coaching and developing team members including monitoring quality and productivity, providing timely feedback, managing workload, conducting one-on-one and team meetings and providing performance reviews. - Supporting employee engagement and cross-training - Managing daily workflow to ensure service level agreements are met and critical processing is completed in a timely manner - Serving as the primary point of escalation for non-routine issues and reviewing and approving high-risk transactions. - Identifying and implementing process improvements including providing a business case and requirements prior to implementation. - Supporting internal and external audits - Developing and issuing operational and transactional metric reporting - Assisting with daily work processing based on volume - Attending and participating in meetings as required - Participating in departmental and organizational projects - Performing other departmental duties as assigned **Who You Are:** - High school diploma or equivalent required; bachelor’s degree strongly preferred - Minimum of 3 years of progressive experience in a financial institution with familiarity with payment operations such as ACH, wires, checks and cards - Supervisory or team lead experience is strongly preferred - Ability to manage time, establish priorities and observe critical processing time frames - Ability to remain flexible and deal with changes in responsibility - Experience in Microsoft Word, Excel and PowerPoint - Ability to analyze data and generate reports and provide recommendations - Strong organizational and communication skills - Ability to work independently and cooperatively with team members and departments **What We Offer:** - Hybrid Schedule (min 3 days in office to maximize collaboration) - Competitive salary and benefits package including 401K with 6% match - Paid Time Off, Wellness Time & Paid Federal holidays - Opportunities for professional development and career growth with exposure to mentorship from the executive team. - A collaborative and inclusive work environment - High Performance Culture that specializes in training to sharpen and expand skills brought to USALLIANCE. **Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.** **EQUAL OPPORTUNITY EMPLOYER** *USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.* *This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.* *At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration r…