Team Lead - Commercial Auto Excess Casualty

**About Reserv** Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. **About the Role** The Claims Team Lead - Commercial Auto Excess Casualty oversees a team of specialists handling high-severity commercial auto liability claims that may exceed primary policy limits. This leader ensures technical excellence, operational efficiency, and consistent delivery of Reserv's modern, data-driven claims experience. The ideal candidate blends deep casualty expertise, strong leadership, and comfort with technology, guiding adjusters in a fast-moving environment where automation handles administrative tasks and humans focus on complex decision-making. **Who You Are** - Highly motivated, growth-oriented, and excited by building a tech-driven claims organization - A subject matter expert with deep technical experience in commercial auto excess casualty claims, including coverage analysis, litigation management, and catastrophic injury evaluation - Tech-oriented — you are excited by the prospect of leveraging technology and analytics to drive better efficiencies and outcomes - A passionate claims professional who genuinely cares about their team, the customer, and the client experience - An empathetic leader who exercises patience and understanding with everyone you interact with - A problem solver who can dive deep into the details while never losing sight of the big picture - Anti-status quo — you don't just wish things were done differently, you action on it - Curious — you want to know the whole story so you can make the right decisions early and be decisive when it counts - Communicative — comfortable with and understand the importance of clear, consistent communication throughout the claims process - Creative — you challenge existing assumptions and find ways to leverage technology and the talents of your team to solve problems - And did we mention, a sense of humor. Claims are hard enough as it is. **What You'll Do** *Leadership & Team Development* - Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists - Foster a culture of technical excellence, continuous improvement, and data-driven decision-making - Provide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation - Conduct regular file reviews, performance assessments, and quality audits *Operational & Technical Oversight* - Oversee the handling of complex excess casualty claims, ensuring accuracy, timeliness, and compliance - Ensure consistent application of Reserv's structured-data workflows and modern claims platform - Partner with Product and Engineering teams to refine automation tools, improve adjuster workflows, and enhance system capabilities - Monitor key performance indicators including cycle time, accuracy, severity trends, and customer satisfaction *Strategic & Cross-Functional Collaboration* - Serve as a subject matter expert for MGAs, carriers, brokers, and internal stakeholders - Collaborate with Underwriting, Actuarial, Account Management, Compliance, and Claim Operations partners to provide insights on claim trends, risk patterns, and emerging exposures - Participate in client meetings, audits, and stewardship reviews representing Reserv's claims philosophy and performance - Support onboarding of new programs, ensuring ali…