Team Lead - Bass Pro Shops

**Tecovas** is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! The first shop-in-shop location will debut at Bass Pro Shops’ Grandaddy store in Springfield, Mo. We’re looking for a talented **Part-Time** **Team Lead** that will bring an immersive Tecovas retail experience to Bass Pro Shops’ customers, contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. You will support product flow and apply merchant and customer service skills to curate a compelling in-store experience. **Responsibilities will include:** LEADERSHIP & TEAM MANAGEMENT - Supports the Store Manager in recruiting, hiring, and retaining top talent - Supports the Store Manager in creating and maintaining a succession strategy - Fosters a culture of strong communication and teamwork to ensure a seamless balance between operational, visual, and customer priorities - Administers performance appraisals, sets goals, and conducts consistent touch-bases with direct reports - Effectively delegates tasks and communicates clear expectations to keep the floor running smoothly - Leads proactive coaching conversations — addressing performance in the moment, not after the fact - Handles difficult situations and customer escalations with confidence and composure - Maintains a visible, accessible presence on the sales floor — especially during peak hours CUSTOMER EXPERIENCE - Cultivates an environment of genuine customer connection - Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values - Facilitates an energized pace and positive service environment - Delivers high-quality product services with attention to detail — such as branding, debossing, boot stretching, brim shaping, and boot shines — to ensure a premium customer experience - Understands an OMNI Channel business — implements processes and utilizes tools to better service the customer VISUAL AND BUSINESS OPERATIONS - Opens and closes the store, ensuring all operational standards are met - Facilitates the sharing of product knowledge across the team - Upholds stock-to-sales processes, presentation standards, and manages product placement - Maintains an effective store structure, floor plan, and appropriate fixture usage - Upholds and ensures compliance with shipments, transfers, and restock standards - Adheres to and develops awareness around internal and external Loss Prevention procedures - Supports financial operations including payroll tracking and deposit logs - Assists with in-store events, including outreach, coordination, and follow-up as needed COMMUNICATION AND RELATIONSHIPS - Encourages and demonstrates adaptability; positively effecting change and enabling the team to successfully execute a shared vision **Qualifications:** - 2+ years Retail Management experience - Availability to work 25–30 hours per week (hours vary by week and may increase based on shipment volume and store needs) - Exceptional leadership, delegation, selling, and customer service skills - Proven ability to lead coaching conversations, navigate conflict, and handle difficult situations with professionalism - Strong merchant skills and a history of delivering financial results - Proven record of hiring and developing great talent - Independent, proactive, results-driven work ethic - Utmost character, honesty, and transparency **Requirements:** - High School Diploma required (College Degree preferred) - Must be at least 18 years of age or older - Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory - Must understand and implement Loss Prevention practices - Able to lift up to 30 lbs regularly and perform store maintenance tasks - Must have reliable transportation - Must be available to work weekends (Friday, Saturday, and Sunday), evenings, and holi…