Team Lead - Bass Pro Shops

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! This shop-in shop location will be located in the Bass Pro Shops in Sayreville, NJ. We’re looking for a talented Part-Time Team Lead that will bring an immersive Tecovas retail experience to Bass Pro Shops’ customers, contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. You will support product flow and apply merchant and customer service skills to curate a compelling in-store experience. Responsibilities will include: LEADERSHIP & TEAM MANAGEMENT Supports the Store Manager in recruiting, hiring, and retaining top talent Supports the Store Manager in creating and maintaining a succession strategy Fosters a culture of strong communication and teamwork to ensure a seamless balance between operational, visual, and customer priorities Administers performance appraisals, sets goals, and conducts consistent touch-bases with direct reports Effectively delegates tasks and communicates clear expectations to keep the floor running smoothly Leads proactive coaching conversations — addressing performance in the moment, not after the fact Handles difficult situations and customer escalations with confidence and composure Maintains a visible, accessible presence on the sales floor — especially during peak hours CUSTOMER EXPERIENCE Cultivates an environment of genuine customer connection Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values Facilitates an energized pace and positive service environment Delivers high-quality product services with attention to detail — such as branding, debossing, boot stretching, brim shaping, and boot shines — to ensure a premium customer experience Understands an OMNI Channel business — implements processes and utilizes tools to better service the customer VISUAL AND BUSINESS OPERATIONS Opens and closes the store, ensuring all operational standards are met Facilitates the sharing of product knowledge across the team Upholds stock-to-sales processes, presentation standards, and manages product placement Maintains an effective store structure, floor plan, and appropriate fixture usage Upholds and ensures compliance with shipments, transfers, and restock standards Adheres to and develops awareness around internal and external Loss Prevention procedures Supports financial operations including payroll tracking and deposit logs Assists with in-store events, including outreach, coordination, and follow-up as needed COMMUNICATION AND RELATIONSHIPS Encourages and demonstrates adaptability; positively effecting change and enabling the team to successfully execute a shared vision Qualifications: 2+ years Retail Management experience Availability to work 25–30 hours per week (hours vary by week and may increase based on shipment volume and store needs) Exceptional leadership, delegation, selling, and customer service skills Proven ability to lead coaching conversations, navigate conflict, and handle difficult situations with professionalism Strong merchant skills and a history of delivering financial results Proven record of hiring and developing great talent Independent, proactive, results-driven work ethic Utmost character, honesty, and transparency Requirements: High School Diploma required (College Degree preferred) Must be at least 18 years of age or older Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory Must understand and implement Loss Prevention practices Able to lift up to 30 lbs regularly and perform store maintenance tasks Must have reliable transportation Must be available to work weekends (Friday, Saturday, and Sunday), evenings, and holidays as needed Part-Time Benefits: Competitive hourly compensation + incentives Free boots and generous employee…