TCHP Clinical Navigator-RN - Redbank Medical Oncology - Full Time - Days

The Clinical Nurse Navigator uses their oncology-specific clinical knowledge to offer individualized assistance to patients, families, and caregivers to help overcome healthcare system barriers. Using the nursing process, a Clinical Nurse Navigator provides education and resources to facilitate informed decision making and timely access to quality health and psychosocial care throughout all phases of the cancer continuum. The Clinical Nurse Navigator is responsible for routine nursing aspects of the program, which include clinical care, telephone triage, symptom management, management of patients on oral chemotherapy, data gathering and chart updating, patient education, and monitoring and follow-up of patients. The Clinical Nurse Navigator will work collaboratively with schedulers, medical assistants, non-clinical navigators, infusion nurses, and physicians in carrying out day to day aspects of clinical operations. The Clinical Nurse Navigator uses their oncology-specific clinical knowledge to offer individualized assistance to patients, families, and caregivers to help overcome healthcare system barriers. Using the nursing process, a Clinical Nurse Navigator provides education and resources to facilitate informed decision making and timely access to quality health and psychosocial care throughout all phases of the cancer continuum. The Clinical Nurse Navigator is responsible for routine nursing aspects of the program, which include clinical care, telephone triage, symptom management, management of patients on oral chemotherapy, data gathering and chart updating, patient education, and monitoring and follow-up of patients. The Clinical Nurse Navigator will work collaboratively with schedulers, medical assistants, non-clinical navigators, infusion nurses, and physicians in carrying out day to day aspects of clinical operations. ### Responsibilities **Primary Duties and Responsibilities:** - Assumes nursing care responsibilities for a defined group of patients within hematology/oncology, including but not limited to assessment, education, coordination, and documentation. - Point of contact for physicians, patients, and caregivers to assist with patients' coordination of care. - Supports a smooth transition of patients from diagnosis and active treatment into survivorship, chronic cancer management, and end-of-life care. - Serves as a liaison with the multidisciplinary team members and various departments / specialties (both inside and outside of TCH) in order to integrate pertinent patient information for the seamless continuum of care. - Receive and triage patient telephone calls and intervene appropriately for that patient’s specific needs in a timely manner. Alert physician as needed to patients that require physician intervention. - Follow up with patient as needed by telephone, to ensure compliance with treatment guidelines and to evaluate changing or uncertain clinical situations. - Works closely with Financial Advocates to facilitate financial support for all modalities of treatments. - Works closely with Prior Authorization team to facilitate authorizations for all needed treatments. - Provides psychosocial support to and facilitates appropriate referrals for patients, families and caregivers. - Develop standardized care plan with the physicians including referrals, bone marrow transplants, drug protocols and clinical trials. - Collaborates with multidisciplinary team to create and/or update patient’s plan of care, which is feasible and understandable to the patient, family and caregivers. - Develop and deliver patient education. - Uses technologies (e.g., EMR, My Chart, etc.) to enhance communication among patients and health care providers. - Develop and utilize documentation tools to track encounters (e.g., follow up mailings, emails, phone calls, interactions, etc.) of Clinical Nurse Navigator with patients, families, and caregivers. - Demonstrates leadership skills such as the ability to motivate, educate, delegat…