Tasting Room Manager

**Benefits:** - 6 Paid Holidays - Life Insurance - Health insurance - Paid time off - 401(k) - Employee discounts - Training & development - Vision insurance - 401(k) matching - Competitive salary - Dental insurance **Montezuma Winery, Seneca Falls, NY** Are you passionate about wine, hospitality, and creating unforgettable guest experiences? We're looking for an enthusiastic and experienced **Tasting Room Manager** to lead our flagship tasting room in the heart of New York's beautiful Finger Lakes wine region. In this leadership role, you'll inspire and develop a high-performing team while ensuring every guest receives exceptional service that reflects our brand and values. From overseeing daily operations and driving sales to fostering a welcoming, engaging atmosphere, you'll play a key role in delivering memorable experiences that keep guests coming back. If you thrive in a fast-paced environment, have a passion for hospitality, and are excited to represent one of the region's premier wineries, we'd love to hear from you. **About the Role:** Martin Family Wineries & Distilleries is looking for a passionate and personable Tasting Room Associate to join our team in Seneca Falls, NY. This is a fantastic opportunity to share your love of wine and spirits with guests while representing a beloved family-owned brand. If you thrive in a hospitality-driven environment and enjoy creating memorable experiences, we want to hear from you! Key Responsibilities - Lead, coach, and develop the tasting room team to deliver outstanding customer service. - Recruit, hire, train, schedule, and evaluate tasting room staff. - Foster a positive, collaborative, and high-performance team culture. - Ensure every guest enjoys a welcoming, engaging, and memorable winery experience. - Oversee daily tasting room operations, including opening, closing, cash handling, inventory, and facility presentation. - Monitor sales performance and implement strategies to meet and exceed revenue goals. - Promote the wine Rewards membership program, retail merchandise, and special promotions. - Maintain visual merchandising standards and ensure the tasting room is clean, organized, and inviting. - Coordinate with the winemaking, marketing, events, and hospitality teams to execute winery events and seasonal experiences. - Monitor inventory levels and place orders for wine, retail merchandise, and operating supplies. - Ensure compliance with all New York State alcohol regulations, food safety standards, and company policies. - Address guest concerns professionally and resolve issues promptly. - Prepare reports on sales, staffing, scheduling, inventory, and operational performance. Qualifications - 3–5 years of hospitality, retail, winery, or restaurant management experience. - Previous leadership and team management experience required. - Strong customer service and relationship-building skills. - Proven ability to motivate teams and achieve sales goals. - Excellent communication, organization, and problem-solving abilities. - Experience with POS systems, inventory management, and Google Suite. - Wine knowledge or a willingness to develop expertise through ongoing education. - Ability to work weekends, evenings, holidays, and during peak tourism seasons. - Ability to lift up to 40 pounds and remain on your feet for extended periods. **Requirements:** - Prior experience in hospitality, wine service, or tasting room environments preferred - Must be 21 years of age or older - Strong communication skills and a warm, outgoing personality - Knowledge of wine and spirits production, varietals, and tasting techniques is a plus - Retail and merchandise experience - Ability to work weekends, holidays, and peak seasonal hours - Reliable, punctual, and a true team player Compensation: $20.00 - $25.00 per hour # A Martin Family History For more than thirty years, George Martin had been a beekeeper. George, along with wife, Virginia and son Ed, maintained and built a honey production…