Talent Acquisition Team Leader

The Role At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role, you will take on a key responsibility for driving recruitment strategy, coaching a high-performing team, and ensuring seamless execution of talent acquisition processes across Global Business Services. This role is focused on proactive problem-solving, process compliance, and performance development, while maintaining strong stakeholder relationships and minimizing escalations. The Team Leader also plays a hands-on role in interviews and candidate assessments when required to meet business demands or coach team members in best practices, contributing to our ongoing efforts to drive business success and enhance customer satisfaction. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! What you’ll do Strategic Leadership & Oversight: Set clear goals and performance standards for the talent acquisition team, aligned with business objectives and hiring targets. Drive strategic TA planning, including pipeline development, and continuous improvement of sourcing strategies. Serve as the first point of contact for escalations and ensure issues are resolved promptly with minimal impact on timelines and stakeholder satisfaction. Maintain an active presence in daily operations while focusing on strategic outcomes and long-term talent acquisition goals. Team Development & Coaching: Coach and mentor team members in sourcing, interviewing, stakeholder engagement, and other TA-related topics. Conduct regular performance reviews, provide real-time feedback, and establish individual development plans to support career growth. Facilitate ongoing training to ensure team alignment on recruitment standards, system usage, and process compliance. Foster a culture of accountability, collaboration, and continuous improvement. Operational Excellence: Oversee accurate and timely tracking of requisitions, candidate progress, hiring status, and reporting through the applicant tracking system (ATS). Lead the coordination and quality control of job advertisements, interview logistics, and offer issuance. Collaborate with HR Operations and other departments to ensure complete, compliant onboarding and pre-employment processes. Ensure adherence to recruitment policies, regulatory requirements, and data privacy standards. Stakeholder Engagement: Build strong partnerships with hiring managers, senior leaders, and other stakeholders to align recruitment outcomes with business needs. Lead or participate in handshake meetings to gather hiring requirements and set realistic hiring expectations and timelines. Deliver consistent updates on hiring performance and recommend solutions or adjustments as needed. Hands-On Support & Ad Hoc Interviews: Step in to conduct interviews or candidate assessments when needed, especially for critical roles, high-volume periods, or team coaching purposes. Provide hands-on support during peak recruitment cycles, ensuring continuity and service delivery. Reporting & Analytics: Create, review, and deliver regular reports and dashboards on recruitment metrics such as time-to-fill, candidate pipeline status, source effectiveness, and offer-to-acceptance ratios. Present insights and data-driven recommendations to leadership and stakeholders to improve decision-making and enhance recruitment strategies. Ensure data integrity and compliance in all reporting activities through the consistent use of the applicant tracking system and relevant tools…