Talent Acquisition Manager

**Talent Acquisition Manager** **Location**: Tucson, AZ (Onsite) **ABOUT US** At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. **HERE’S WHAT THE JOB REALLY LOOKS LIKE** Responsible for building business relationships with assigned client business groups across multiple geographies. Perform as an exemplary role model and accomplish functions including workforce planning process, methodology and recommend changes and efficiencies for process improvement. **HOW YOU’LL MAKE AN IMPACT** - Source, qualify, and present a solid, diverse slate of candidates for every open position - Supervise the quality of work, productivity and effectiveness of other members of the Corporate Recruiting Team - Ensure 100% compliance with all applicable laws and company policies regarding all talent acquisition responsibilities **WHAT YOU’LL ACTUALLY DO** - Review opportunities for leveraging resumes with other recruiters (cross references) - Manage aligned requisitions regarding aging and metrics to fill - Maintain in-depth knowledge of the business segment strategic resource objectives and the functional areas. - Participate with management and leadership teams in developing talent resource objectives - With direction from their leader, develop innovative sourcing initiatives and develop a solid pipeline of qualified candidates - Ensure all new employee onboarding processes compliant with company policies - Manage the performance of individual recruiters and the entire team against established performance goals and metrics - Adhere to 100% compliance for all regulations and laws - Negotiate candidate offers within company guidelines - Proactively acquire competitive market information to business strategy and consult with hiring managers and leadership teams - Other duties as assigned ### Qualifications **WHAT’LL SET YOU UP FOR SUCCESS** - Bachelor’s Degree from an accredited college or university or equivalent experience - 5-7+ years in a corporate recruiting role focused at all levels on IT, Accounting/Finance, HR, Legal, Communications, etc. - Two years’ minimum experience in a supervisory role - Strong experience in MS Office, Outlook, contact management processes, applicant tracking systems and Taleo system - Customer service oriented with exceptional communication and client anticipation skills - Ability to assess skills, behaviors, traits and attributes of positions - Ability to articulate job scope for ongoing and newly created strategic positions to advance the company’s strategic goals; ability to focus on metrics to improve service delivery - Ability to develop, standardize, gain approval and implement hiring profiles and interview guides at sourcing, screening, interviewing and selection levels - Demonstrate market intelligence of both industry and organization - Demonstrate ability to influence across a matrix of business, HR, Legal and market constituents **WHY ALORICA?** Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. **TIDE** is our connection group built around real conversations, shared experiences, and genuine belonging. **MLBA (Making Lives Better at Alorica)** is our employe…