Tag & Title Clerk

**Join Us Today!** Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts. Don't wait any longer, apply now and take the next step towards a rewarding career! AAA Club Alliance is actively hiring for an experienced full-time **Tag and Title Clerk**! Check out what AAA can offer you: - The starting base compensation for this position is $18 to $23.02 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. - This position is **eligible to earn incentive pay**, with an average payout of $162.00 - $580.00 per month. - Store hours from Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 5PM; **37.5 Hour Work Week** - No Sundays! - Full-Time Retail Associates can accrue **up to** **three weeks of paid time off** during your first year. Location Address: 2054 Somerville Road, Annapolis, MD 21401 **What our** **Tag and Title Clerks** **do:** - Process driver’s license and vehicle registration applications - Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications. - Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals. - Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery. - Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable. **What you will need:** - Required previous sales and customer service experience, with an ability to drive results and exceed expectations. - Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred. - Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships. - Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment. - Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment. - Ability to successfully complete all required training workshops provided for Title Service Agents. - High school diploma or equivalent required - Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position. **For Pennsylvania employees:** - Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization. - Ability to successfully complete the Basic Agent Services Training course within two weeks of hire. - Ability to successfully complete the Advance Agent Services Training course every two (2) years. **Full time Associates** are offered a comprehensive benefits package that includes: - Medical, Dental, and Vision plan options - Up to 2 weeks Paid parental leave - 401k plan with company match up to 7% - 2+ weeks of PTO within your first year - Paid company holidays - Company provided volunteer opportunities + 1 volunteer day per year - Free AAA Membership - Continual learning reimbursement up to $5,250 per year - And MORE! Check out our [Benefits Page](https://cluballiance.aaa.com/careers/benefits) for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values…