Table Games Supervisor

**Job purpose** Under the direction of the Table Games Manager, the incumbent is responsible for the daily supervision of the Table Games activities and staff. **Duties and responsibilities** - Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures. - Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees. - Offer the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play. - Responsible for knowing all policies & procedures of the specific table game he/she is supervising. - Amicably resolve guest related problems in a fast-paced environment. - Ensure the protection of guest’s rewards and credit lines. - Monitor and adjust table game limits with respect to gaming volume. - Responsible for handling guest requests, including information, markers, and comps. - Ensure accuracy of all monetary transactions. - Responsible for compliance regulations and Federal CTR regulations. - Responsible for specific table games scheduling for dealers - Responsible for maintaining a high level of dealer performance and productivity through positive coaching and recognition. - Maintain confidentiality of all Golden Nugget proprietary information including business processes, customer lists, marketing plans and any other confidential information - Create and ensure a fun-filled, entertaining, and exciting environment. - Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic. - Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. - Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity, performance, and morale. - Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and Golden Nugget staff. - Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic. - Promote positive public/employee relations at all times. - Maintain a clean, safe, hazard-free work environment within area of responsibility. - Safeguard the confidential information of all employees, department, and company records. - Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. - Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations. - Perform other duties as assigned. **Qualifications** - High School Diploma or equivalent required. - Ability to obtain a gaming license. - Five (5) years table game experience strongly preferred. - Two (2) years in a Table Games Supervisor role is preferred. - Demonstrated successful performance in a guest service role. - Must be knowledgeable in all primary casino games and most secondary games. - Must have solid decision-making, organization, and interpersonal skills. - Excellent verbal communication skills are required. - Ability to read and understand all Golden Nugget policies and procedures and an ability to complete standard forms and reports is required. - The ability to thrive in a fast-paced multi-tasking, hands-on environment. - Ability to establish and maintain a positive and professional working relationship with all individuals. - Ability to work flexible schedules, including nights, weekends and holidays is required. - Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals. **Benefits** - Medical (HSA available with High Deductible Hea…