Systems Engineer- Indy

**Duties and Responsibilities:** **The candidate will plan, organize, direct, and monitor resources to:** 1. Meet customer requirements to achieve customer satisfaction with products and services 2. Adopt a Customer/end consumer viewpoint/mindset 3. Provide the technical direction and expertise for their Customer Support Team within CSI mission, objectives, and policy 4. Engage in the System Engineer Network to ensure implementation of best practice learnings 5. Identify new opportunities for products and services 6. Collect, assess, and report competitor information 7. Provide shared accountability for planning and execution of Customer Support Team objectives and business plans 8. Comply with CSI's safety and environment policy and all other policies, procedures, and standards 9. Provide technical resource and sales assistance to National Account Managers, Customer Support Specialists, and customers 10. Involvement as required and representative for CSI in trade organizations 11. Resolve difficult situations with customers/clients- conflict management 12. Perform customer troubleshooting visits and startup support 13. Perform customer proactive visits 14. Communicate value to customers and account managers through value letters and value propositions 15. Provide opportunities to sell services and perform services such as Plastech, Headset/Spindle Exchange, Audits, CAPture, Closure Delivery/Inspection 16. Establish business relationships with contacts at key customers, suppliers, licensees, and other business partners 17. Provide linkage to Technology to insure technology developments meet market/customer/consumer needs 18. Provide linkage to Closure OFC’s to communicate field performance data, provide responsible settlement of claims and returns, and assist in root cause investigation/resolution 19. Plan, execute, analyze, report SRED’s using appropriate tools including Response Surface Methodology 20. Own and drive root cause resolution related to design and/or application through statistically sound designed testing methodology 21. Create new testing methodology, as required, to assure products meet Customer needs 22. Conduct technically focused competitive analysis of competitors products 23. Develop and provide critical closure and equipment operating parameters for new closures- technical bulletins 24. Develop training materials for new closures 25. Conduct laboratory and field testing of new closures using SRED’s including Response Surface methodology 26. Coordinate startups of new closures to market 27. Create ideas for new products by matching existing and new technologies with customer/consumer needs 28. Create new testing methodology, as required, to assure products meet Customer needs 29. Conduct technically focused competitive analysis of competitors products 30. Develop and provide critical closure and equipment operating parameters for new closures- technical bulletins 31. Develop training materials for new closures 32. Ensure that (where applicable) the supply chain is made aware of their food safety obligations as our partner in the quest to deliver a safe product to the consuming public. **Supervisory Responsibilities: None** **Educational and Other Skills Requirements:** - Bachelor of Science degree in a technical discipline i.e. engineering, packaging, chemistry, physics, or equivalent experience. - One to five years experience in an organization developing the referenced skills. - Experience in closures/packaging industry. - Systems understanding of our closure, closure machinery, and packaging equipment products, as well as our customers, competitors, and co-suppliers products is required. - Broad based business understanding is mandatory. - The application of sound business practices through the knowledge and understanding of internal structures of organizations and how the missions and goals of each functional area work together to support the overall mission and goals of the Company is mandatory. - H…