Systems Architect

**Position Overview** Hudson Technologies Inc. is seeking a highly experienced Senior Techno-Functional D365 Customer Engagement (CE) Consultant to lead enterprise-scale implementations and oversee Level 2 application support. This role requires a strong blend of business process expertise and technical depth, with proven experience delivering multiple full-cycle D365CE implementations and managing complex integrations, including Dual Write with D365 Finance & Operations. Additionally, this role will drive marketing transformation initiatives within D365CE, ensuring a seamless customer journey from lead generation through account lifecycle management. This role is remotely based with occasional visits to Hudson sites as well as other domestic travel as required. **What Success Looks Like** - Smooth execution of D365CE implementations with high user adoption - Fully integrated marketing-to-sales customer journey with measurable ROI - Stable and efficient Dual Write integrations - High-performing Level 2 support function with reduced escalations - Continuous optimization of CRM and marketing processes aligned with business growth **Roles and Responsibilities** Implementation & Delivery - Lead and deliver D365CE business enhancements from design to implementation - Translate business requirements into scalable D365CE solutions across Sales, Customer Service, Field Service, and Marketing modules - Drive solution design workshops, gap analysis, and functional specifications - Ensure alignment between D365CE and enterprise architecture standards Techno-Functional Leadership - Act as a bridge between business stakeholders and technical teams - Configure and extend D365CE using Power Platform (Power Apps, Power Automate) - Collaborate with developers on customizations, plugins, and integrations - Provide architectural guidance on best practices and system scalability Support Marketing & Customer Journey Management - Support the design and implementation of end-to-end customer journeys within D365 Marketing (Customer Insights – Journeys) - Support the definition and optimization of the lead lifecycle from lead capture through qualification, conversion to opportunity, and account management - Support the development and management of email marketing campaigns, segmentation strategies, and customer engagement scoring - Integrate digital marketing assets including web forms, landing pages, event management, and third-party marketing tools - Ensure alignment between marketing, sales, and customer service processes for a unified customer experience - Support the analysis of marketing campaign performance and recommend data-driven improvements Dual Write & Integration - Lead design and implementation of Dual Write integrations between D365CE and D365FO - Ensure data consistency, synchronization performance, and error handling - Troubleshoot and optimize Dual Write mappings and data flows - Work with integration tools (Azure, APIs, Dataverse) Level 2 Support Leadership - Own and manage Level 2 support operations for D365CE - Troubleshoot complex functional and technical issues - Establish SLAs, support processes, and incident management protocols - Coordinate with Level 3 (engineering) teams for escalations - Drive continuous improvement and system stabilization initiatives **Required Skills** - Strong expertise in D365CE modules including Sales, Customer Service, Field Service, and Marketing - Dual Write (mandatory) - Dataverse and Power Platform - Strong understanding of integrations with D365 Finance & Operations - Excellent stakeholder communication and leadership skills - Familiarity with DevOps, CI/CD pipelines, and release management - Knowledge of data governance and security best practices - Strategic thinker with hands-on execution ability - Strong problem-solving and troubleshooting skills - Leadership in both project delivery and support environments - Ability to operate in fast-paced, evolving business environments **Required Ed…