Systems Administrator (Windows)

## Overview SYSTEMS ADMINISTRATOR (WINDOWS) (RDTE) Bowhead seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in Dahlgren, VA at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). ## Responsibilities The Systems Administrator will be responsible for: - Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 11 Computers. - Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. - Specific support consists of troubleshooting hardware, software, and network related issues encountered by users. - Proficient with ACAS. - Provide hardware support for PCs, printers, scanners, Common Access Cards (CAC), etc. - Software support includes but not limited to Windows operating systems, Microsoft Office 365, and various specialty engineering and scientific development software/tools. - Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs). - Systems Administrator will coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using ServiceNow. - Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance. - Maintain and develop IT related procedures required to support the organization. - Support also includes working with the organization’s Information System Security Officer (ISSO) for achieving system accreditation. - Provide recommendations for future IT needs of the organization. - Maintain data files and monitors system configuration to ensure data integrity. - Assist in the preparation of a monthly progress and status report. - Ability to pass DISA’s ACAS training course. ## Qualifications - Three (3+) or more years of professional experience. - High School Diploma required, or BA/BS degree preferred - Demonstrates strong troubleshooting skills along with strong analytical and problem-solving skills. - Must have the ability to multi-task and assist others to resolve IT related issues is essential. - Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment. - Requires a strong understanding of current Microsoft supported Windows operating systems. - An understanding of Linux operating systems is desirable; but not required. - Requires a high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment. - DoD Directive 8570/8140 Information Assurance Technical Level II certification required (i.e., Security+ce, GSEC, SSCP, or CCNA-Security). - Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is required. - A working knowledge of Windows Active Directory is required. - A working knowledge of current Security Technical Implementation Guides (STIGs) and Risk Management Framework (RMF). Targeted salary range is $70,000 to $80,000 annually based on qualifications and experience. Physical Demands: - Must be able to lift up to 10-25 pounds - Must be able to stand and walk for prolonged amounts of time - Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain and maintain a security clearance at the Top Secret level. US Citizenship is a requirement for Top Secret clearance at this location #LI-JR1