Systems Administrator

**About Company:** **About Tripoint Solutions** We are technology innovators, partnered with state-of-the-art providers, such as AWS, ServiceNow, and UiPath, to drive digital transformation in the federal space. TPS teams are bringing automation and data science into areas of the government that are crying out for fresh tech—making positive impacts felt by tens of thousands of users, countless citizens, and all six branches of the military each day. Our Agile teams are responsible for envisioning, launching, and operating the massive data systems and analytics platforms used to manage $14.5B in government procurements and $200B in military real estate assets globally. At TPS, we apply the power of cloud technologies to help the government think smarter and function better—for everyone. **TPS Company Values** - We value and respect each employee's dedicated work and unique contributions as they directly impact who we are and what we do. - Your talent and innovative thinking bring leading-edge solutions to our customers. - Our success is driven by the dedication of our employees. - Employee-generated solutions have sustained our continued success and customer satisfaction **Benefit Offerings** Tripoint Solutions builds flexibility into health benefit plan choices, covers most of the monthly premiums, and helps employees build a career with impact through our generous professional development program. We offer all full-time employees: - Medical, Dental, Vision benefits with a national provider network - Flexible Spending and Health Savings Accounts (FSA & HSA) - Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental - Supplemental Insurance - Paid time off (PTO) - 11 paid holidays - 401(k) Retirement Plan - Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications - Monthly transportation, parking, and cell phone service reimbursement *Tripoint Solutions is an Equal Opportunity Employer/Veterans/Disabled* **About the Role:** We are seeking an experienced **Systems Administrator** to provide advanced Tier III technical support for enterprise IT infrastructure, end-user computing environments, cybersecurity operations, and commercial off-the-shelf (COTS) applications. This role serves as the primary escalation point for Level II support, ensuring timely incident resolution while maintaining the stability, security, and performance of enterprise systems. **Location**: **On-site, Washington, DC** **Clearance Requirements:** - Applicants selected may be subject to a government security investigation. - USA Citizenship is required. **Responsibilities:** - Serve as the Tier III escalation point for incidents unresolved by Level II support. - Troubleshoot complex hardware, software, infrastructure, and application issues. - Manage incidents, service requests, and questions using the organization's ticketing system. - Provide end-to-end support for users through phone, chat, email, voicemail, and walk-up services. - Monitor, update, and resolve support tickets within established service level agreements (SLAs). - Escalate issues to subject matter experts according to established escalation procedures. - Administer user accounts, permissions, passwords, and access for enterprise applications and infrastructure. - Provision, modify, and remove user access based on business requirements. - Develop, maintain, and troubleshoot enterprise desktop images. - Maintain production desktop images with current patches and business application updates. - Resolve software compatibility issues within enterprise images. - Provide engineering support for desktop deployment and lifecycle management. - Assist users with Section 508 accessibility compliance for electronic documents. - Support organizational cybersecurity policies and secure computing standards. **Minimum Qualifications:** - Bachelor’s degree in Computer Science, Information Technology, or a related field…