Systems Administrator I

**Why Texas Association of School Boards** Established in 1949, TASB has grown alongside Texas to meet the evolving needs of the school boards it serves. Today, 500 employees work together to promote educational excellence for Texas public schoolchildren. TASB offers high-quality services that help 1,023 school districts operate more efficiently and effectively in serving more than 5.5 million public school students statewide. We feel privileged to work alongside talented team members who are passionate about putting people first and empowering local school district leaders. The TASB team is adaptable and responsive to the needs of our members. Our culture is reflected in TASB Together, which guides the way we work and encourages employees to learn, grow, and contribute in alignment with our TASB Mission: *The Texas Association of School Boards promotes educational excellence for Texas schoolchildren through the advancement of good governance, valuable learning experience for school leaders, and public school advocacy. We also provide high-quality services and programs to school districts – helping them operate more efficiently and effectively*. As part of its commitment to employee growth and development, TASB offers competitive pay and rich benefits, including a 2:1 match of retirement contributions up to 5% after one year, (which means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, remote and hybrid work options for certain roles, flexible schedules, and more. Every role at TASB thoughtfully complements our commitment to supporting school boards and championing public education across Texas. If you consider your work exceptional and share the values that help TASB support school boards, keep reading! **About You** As TASB’s Systems Administrator I, you will serve as the first level of support for TechOPs, combining responsibilities from IT Support Analyst and foundational System Administrator roles. The role is responsible for providing front-line technical support, managing user access, maintaining AV systems, and supporting workstation setup and imaging to ensure a smooth operation of end-user systems and contributes to the reliability and security of the organization’s IT infrastructure. **A Typical Day** - Document and track all service requests (phone, email, and ticketing system) from receipt through resolution. - Unpack, configure, deploy, maintain, and repair computers, printers, and other hardware and software. - Perform workstation setup, imaging, and deployment for new and existing users. - Install, configure, and maintain audiovisual equipment including projectors, displays, microphones, speakers, and video conferencing systems. - Manage user accounts in Active Directory, Exchange, and other enterprise systems. - Conduct regular inspections and preventative maintenance on AV and workstation equipment. - Collaborate with other IT teams to escalate and resolve complex technical issues. - If you’re still reading, we’d love to meet you! **How You’ll Make an Impact** - Serve as the primary contact for front-line phone support and service requests reported to the Help Desk. - Provide technical support and troubleshooting assistance for AV systems during meeting and live events. - Develop and maintain documentation for installation procedures and support processes. - Train end users and junior staff on software application and IT procedures. - Participate in rotating on-call support and provide extended hours support as needed. - Travel occasionally to support offsite meetings and conferences. **Skills For Success** Education and Experience: - High school diploma; Bachelor’s degree preferred. - 2+ years of experience in IT support and AV systems. - Experience with Active Directory, Exchange, and Office 365. - Certification in AV or IT support (e.g., CTS, CompTIA A+) preferred. Knowledge, Skills, and Abilities: - Knowledge of AV tec…