Systems Administrator

## Location: New Orleans,Louisiana,United States Managed Services | Server Administration | Network Infrastructure | Microsoft Platforms | Cloud & On-Premise Support | **Job Purpose** Exigo Technology Services is seeking a Systems Administrator to join its managed services team and support large and small client infrastructure, both on-premise and in the cloud, using Exigo’s tools, standards, and service delivery processes. The Systems Administrator supports network infrastructure, Microsoft platforms, Windows Server environments, Active Directory, domain infrastructure, identity management, server setup and management, cloud and on-premise systems, and network administration. This role requires strong troubleshooting ability, current technical knowledge, and a results-oriented approach to supporting customer infrastructure. | | --- | ## Role Snapshot | **Role Level** | Systems administration / infrastructure support | | --- | --- | | **Primary Focus** | Server, network, cloud, Microsoft platform, backup, storage, and customer infrastructure administration | | **Customer Interaction** | Direct communication with customer liaisons, client users, and customer IT contacts for support, planning, and issue resolution | | **Internal Interaction** | Works with managed services team members, lead consultants, desktop support, field technicians, service leadership, and vendors | | **Schedule** | Remote and occasional onsite support; after-hours or weekend support may be required based on customer needs | ## Main Responsibilities ### Server, Platform & Infrastructure Administration · Configure, support, troubleshoot, and maintain servers across customer environments. · Manage servers including email, print, backup, and other application or infrastructure servers and their associated operating systems and software. · Support Windows Server 2016 or higher, Active Directory, domain infrastructure, identity management, server setup, maintenance, and administration. · Perform remote support and occasional onsite support for customer infrastructure and escalation needs. · Support cloud and on-premise infrastructure environments in accordance with documented standards and customer requirements. ### Network, Firewall & Security Support · Configure, troubleshoot, and support routers, firewalls, VPN, IPsec, certificates, and related security services. · Support LAN / WAN design, topology, implementation, connectivity, and troubleshooting across customer environments. · Conduct research into networking issues, products, vendor documentation, and technical resolutions as required. · Assist with firewall, network access, remote access, and general network administration issues. · Maintain working knowledge of cloud, on-premise, and hybrid infrastructure security considerations. ### Cloud, Storage & Backup Support · Maintain a general working knowledge of Microsoft Azure, Amazon Web Services, and other cloud infrastructure platforms as applicable. · Support cloud and on-premise infrastructure components, including compute, storage, backup, identity, and administrative services. · Support SAN, NAS, and other storage devices used in customer environments. · Assist with backup server support, backup software support, backup monitoring, and related troubleshooting. · Recommend appropriate hardware, software, storage, and cloud solutions based on customer requirements and Exigo standards. ### Ticketing, Documentation & Service Delivery · Enter time and expense information into the customer management system on a timely basis. · Close tickets and assigned tasks with clear resolution information, supporting notes, and customer communication details. · Document troubleshooting steps, technical findings, configuration changes, and customer environment updates accurately. · Research technical issues and resolutions online and communicate findings clearly to customers and internal teams. · Follow Exigo service delivery, documentation, change control, escalatio…