Systems Administrator 1

Title: System Administrator I **Location:** Remote (US) / Chandler, AZ **Reports to:** IT Operations Manager **Employment Type:** Exempt | Full-Time ## About StrongMind StrongMind is a remote-first education and technology company on a mission to transform learning for students, families, and educators across the country. For more than 25 years, we’ve partnered with schools and districts to deliver innovative, student-centered learning experiences powered by technology, compassion, and bold thinking. We believe education should be flexible, human, and built for real life. That belief shapes how we design our products, support our partners, and work together as a team. At StrongMind, you’ll find smart people doing meaningful work, a culture rooted in trust and accountability, and leaders who genuinely care about both outcomes and people. ## The Team You Will Join You’ll be part of the Information Technology team, working closely with Systems Administrators, Help Desk, Security, Infrastructure, and Engineering teams to ensure the technology that powers StrongMind operates securely and efficiently. This team is responsible for maintaining critical infrastructure, supporting internal users, and enabling the technology that keeps our employees and educational platforms running smoothly. The team culture is collaborative, innovative, and supportive, and you’ll have opportunities to learn, grow, strengthen your technical expertise, and build meaningful impact while partnering across StrongMind and our schools. ## The Difference You Will Make In this role, your work will directly impact internal teams, systems, and business operations by ensuring our IT infrastructure remains reliable, secure, and optimized for performance. You’ll help troubleshoot technical challenges, automate routine processes, improve system reliability, and support the technology that enables our employees to deliver exceptional educational experiences. ## A Typical Day Looks Like While no two days are exactly the same, you can expect to: - Install, configure, maintain, and troubleshoot Windows, macOS, and Linux operating systems, hardware, software, and virtual machines. - Provide Tier 1–2 technical support by resolving hardware, software, networking, and connectivity issues while delivering exceptional customer service to internal employees. - Monitor systems, networks, firewalls, backups, and infrastructure health to maintain security, uptime, and overall system performance. - Develop and maintain automation scripts using Python, PowerShell, or Bash to improve operational efficiency and reduce manual work. - Collaborate with IT teammates to support Azure and AWS cloud environments, maintain technical documentation, implement security best practices, and contribute to continuous infrastructure improvements. This role balances independent work, collaboration, problem-solving, and execution and is well-suited for someone who enjoys learning new technologies, improving systems, supporting others, and building reliable technical solutions. ## Your Expertise Includes We're looking for someone who brings: - 1–3 years of experience in an IT Support, Systems Administrator, or similar infrastructure role. - Experience administering Windows, macOS, and Linux operating systems, along with a solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN technologies. - Familiarity with scripting languages such as Python, PowerShell, or Bash to automate routine administrative tasks. - Experience supporting virtualization technologies, cloud platforms (AWS and/or Azure), firewalls, and cybersecurity best practices. - Strong analytical, troubleshooting, documentation, and customer service skills, with an eagerness to learn emerging technologies and leverage AI tools to improve workflows and problem-solving. **Bonus points if you also have:** - Associate's or Bachelor's degree in Information Technology, Computer Science, or a related technical field. - In…