System Service Team Lead

At **ABB**, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. **This position reports to:** Director of Operations \_\_ We are seeking a **high-impact, hands-on Field Service Team Lead** to take ownership of a critical service organization supporting **complex Medium Voltage (MV) drive systems and Synchronous Condenser installations** across the United States and internationally. This is not a purely managerial role, it is a **frontline leadership position** where you will **lead from the field**, setting the standard for technical excellence, safety, and execution. You will guide a team of 10–15 highly skilled field service professionals, while remaining actively engaged in **complex commissioning, troubleshooting, and site leadership** on high-value projects. As a key leader within the service organization, you will play a pivotal role in **developing talent, driving operational performance, and strengthening customer partnerships**. Your ability to combine **deep technical expertise with strong leadership and decision-making** will directly impact project success and long-term business growth. **What makes this role unique:** This role offers a rare combination of **people leadership, technical authority, and field execution**. You will not only lead a team, but you will also **shape how complex systems are delivered and supported in the field**, acting as a trusted expert for both internal stakeholders and customers. Your influence will extend from **hands-on site leadership to strategic coordination across the organization**. **Travel & Engagement:** This position requires **regular travel and direct site involvement**, with the expectation to step in and lead field activities whenever needed, demonstrating leadership by example and ensuring the highest standards of execution. The work model for the role is**:** Remote (Must be in Houston, TX or New Berlin, WI) {#LI-Remote} This role is contributing to the Motion Service division in the US. You will be mainly accountable for: - Lead, mentor, and develop a team of 10–15 field service engineers and specialists. Foster a culture of accountability, continuous improvement, and knowledge sharing. Act as the technical and operational authority for complex MV drive and synchronous condenser projects - Take direct leadership on critical site activities, including commissioning, troubleshooting, and escalation management - Champion and enforce best-in-class Health, Safety, and Environmental (HSE) standards - Drive planning, resource allocation, and execution excellence across multiple projects while collaborating cross-functionally with field service management, project management, sales, and technical support teams - Oversee and ensure the accurate and timely completion of administrative responsibilities, including timekeeping, expense management, and project documentation. **REQUIREMENTS** - Associate’s technical degree and years of 7 years relevant experience or High School technical Diploma and 9 years relevant experience or military education/experience required. Bachelor’s degree in engineering or technical field and 5 years of relevant experience highly preferred. - Experience in field service or commissioning of Medium Voltage systems, drives, or rotating equipment. Ability to interpret circuit diagrams, wiring diagrams, assembly drawings, technical manuals, and technical specifications. - Experience working with Synchronous Condensers or similar power systems is highly desirable. - Site management experience and team leading experience are a plus. - Valid driver’s license. - Demonstrated leadership experience managing technical teams. - Strong knowledge of electrical safety standards and HSE practices. - Willingness and ability to travel approximately 50%. - Strong communication, organizational, and problem-…