System Engineer

**Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork?** At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us! **How you’ll make an Impact** As a Systems Engineer, you will be the accountable owner for IT operations governance as well as onsite day-to-day field support for one of Ntiva’s DC-based clients. You will deliver scheduled onsite support, address recurring and ad hoc technical issues, and drive continuous improvement through project involvement/support, trend analysis, problem management, and clear documentation. You will also provide technical guidance and operational leadership for organization-wide issues, as well as any ongoing and future initiatives. In this role, you will help ensure Ntiva and our clients remain aligned around secure, well-documented, high-performing technology environments that support evolving organizational needs. **Location and Work Expectations** - This exciting opportunity involves working on-site with a client in the Washington DC area, providing an immersive and dynamic work experience. - Monday - Friday, 4 days working onsite and 1 day working remote. **What you will be doing** - Attend daily, scheduled onsite appointments to provide end user support, in addition to maintaining, upgrading, inspecting and managing client IT infrastructure. This may extend on occasion to ad hoc, priority, or emergency support. - Provide hands-on user support and walk-up triage during onsite visits: - - Resolve Outlook, Teams, OneDrive, and M365 application issues in person - - Handle password resets, MFA re-enrollment, and account access requests on-site - - Troubleshoot laptop, desktop, printer, and conference room AV hardware - - Perform device setup, user migration, and standard workstation imaging - - Provide onsite client support for employee onboardings (hardware setup and coordinating with client and Ntiva remote support staff to streamlined orientation experience) - - Provide onsite client support for employee offboardings (hardware collection, storage, inventory preparation and storage) - - Troubleshoot and resolve organization-wide outages or disruptions, coordinating with remote support staff - - Conduct workstation audits for patch compliance, disk encryption, and Intune/Autopilot enrollment - - Validate network connectivity, VPN access, and Wi-Fi stability across the office - - Maintain a spare parts and workstation inventory (providing recommendations for additional purchases as needed) to ensure common hardware replacements are available - - Identify and remediate devices out of compliance before they generate security alerts or tickets - - Ensure all server room equipment is documented, maintained through necessary updates, and routinely reviewed for any potential disruptions or degradations in performance (providing remediation plans as needed). - - Maintain and troubleshoot endpoint and infrastructure standards - Perform IT operations management on the designated day: - - Review weekly ticket trends to identify recurring patterns and escalation themes - - Prepare concise service reports for client stakeholders and Ntiva management leadership covering status, trends, open actions, and detailed remedia…