System Director, Client Financial Services

**Job Description:** # Systems Director, Client Financial Services ## **Centerstone** ## **Full-Time | Remote | Monday–Friday** ## ## Lead Revenue Cycle Excellence at Centerstone Centerstone is seeking an experienced and strategic **Systems Director, Client Financial Services** to lead revenue cycle operations across our organization. This key leadership role oversees billing and client financial services functions, driving financial performance, optimizing revenue capture, ensuring regulatory compliance, and developing high-performing teams that support our mission of delivering accessible, quality care. As a trusted partner to Revenue Cycle Management (RCM) and executive leadership, you'll help shape organizational strategy, improve operational efficiency, and ensure exceptional service for both our clients and internal stakeholders. ## ## ## ## What You'll Do ### Revenue Cycle Leadership & Strategy - Provide system-wide leadership for billing and client financial services operations. - Drive revenue cycle performance through effective reimbursement strategies, revenue optimization, and cash flow management. - Monitor key performance metrics and implement initiatives that improve outcomes and operational efficiency. - Partner with RCM leadership to establish annual quality, productivity, and performance goals. - Support budgeting, forecasting, staffing plans, and revenue modeling activities. - Identify and lead process improvement initiatives that enhance accuracy, efficiency, and financial performance. ### Team Leadership & Development - Recruit, develop, coach, and retain high-performing team members and leaders. - Conduct performance reviews, provide ongoing feedback, and support professional growth. - Foster a culture of accountability, collaboration, innovation, and continuous improvement. - Lead team communication efforts through regular meetings and transparent leadership practices. - Ensure employees receive ongoing training, development, and continuing education opportunities. ### Operational Excellence & Compliance - Ensure compliance with all federal, state, payer, accreditation, and organizational requirements. - Maintain alignment with company policies, procedures, and strategic objectives. - Monitor departmental performance and implement corrective action plans when necessary. - Provide oversight and guidance for complex billing issues and operational challenges. - Support audits, quality improvement initiatives, and accreditation activities. ### Executive Partnership - Collaborate with executive and operational leaders on strategic initiatives and organization-wide projects. - Coordinate cross-functional resources to support efficient and effective financial operations. - Provide actionable insights and recommendations that improve revenue capture, operational efficiency, and overall organizational performance. ## ## ## What We Offer At Centerstone, we believe in supporting our employees so they can thrive both personally and professionally. ### Benefits Include: - **29 Days of Paid Time Off (PTO)** - **Remote Work Opportunity** - **HRSA Loan Repayment Eligibility** (*where applicable*) - Medical, Dental, and Vision Insurance - 403(b) Retirement Plan with up to 5% Employer Match - Company-Paid Basic Life Insurance - Emergency Medical Leave Program - Flexible Spending Accounts (Healthcare & Dependent Care) - Employee Assistance Program (EAP) - Employee Wellness Program - Employee Discount Program - Mileage Reimbursement (*when applicable*) ## ## ## ## Education & Experience ### Required - Bachelor's degree in Business, Healthcare Administration, Human Services, Psychology, or a related field. - Minimum of **2 years of leadership experience** in healthcare revenue cycle, billing, client financial services, or a related area. ### Preferred - Master's degree in Business, Healthcare Administration, Human Services, Psychology, or a related field. - Additional leadership experience within healthcare billing, revenue…