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System Administrator (Tier 2 Technician)

LinkTech · Rapid City
Full-timeGeneralMid Level$128,000–$173,000/yr
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About the System Administrator role

System Administrator positions focus on delivering results in their domain. This page aggregates open System Administrator roles and what employers typically expect.

**Responsibilities** - Manage and resolve escalated tickets from Tier 1 within SLA timelines. - Perform onsite and remote network administration tasks. - Maintain and troubleshoot MSP management systems (ConnectWise, NinjaOne, ITGlue). - Provide technical support for operating systems, applications and hardware issues. - Document solutions and create/update knowledge base articles to reduce further escalations. - Assist in implementing technology solutions, including VoIP, video conferencing and security tools. - Train Tier 1 staff and other stakeholders on technical processes. - Perform light scripting and automation for routine tasks. - Communicate clearly with clients of various businesses through phone, email, chat and in-person; maintain an empathetic approach. - Minimum 3 years of experience in a similar role - Excellent problem solving and critical thinking skills - Highly Organized and Self-Motivated - Sense of urgency - Detail-oriented - Ability to work in a fast-paced environment - Possess excellent interpersonal and customer service skills - Strong written and verbal communication skills We offer daily pay to all Associates through ZayZoon!!! An equal-opportunity employer **Benefits for full-time Associates:** Health / dental / vision / life 401k plan with 3% match after one year of employment Company-wide discounts on hotel rooms and restaurants

Salary estimate

$128,000 – $173,000/yr
Provided by the employer.

Skills for this role

CommunicationSecurityAutomation

Resume tips for System Administrator applicants

Interview preparation

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Have thoughtful questions ready about the team, tools and success metrics.

About LinkTech

LinkTech is actively hiring on Jobedly. Explore their open roles and what it's like to work there.

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