Switchboard Representative

POSITION PURPOSE: Provides service to customers by answering the switchboard and directing calls to the appropriate banks’ departments or employees. DUTIES, SCOPE, RESPONSIBLIITIES & AUTHORITY: Answers the switchboard to transfer customers and callers to the appropriate employees within Central Bancompany. Other duties include projects which can be completed between calls and distributing faxes as they arrive. Requires quick thinking and the ability to decide which bank and department can best handle the customer’s request. Work and performance are measured in quality, timeliness, problem solving ability, accuracy and customer service relations. Internal contacts are all departments of the banks within the holding company. Outside contacts include customers calling the bank telephone number to receive assistance. Trains back up personnel to cover for lunches and breaks. Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives. Strong communication skills are required. Ability to manage time and organization skills are needed. Strong customer service orientation is required. A high school diploma is required with some previous banking/business experience preferred.