Surveillance Operations Senior Manager

**Job Summary:** The Senior Manager of Surveillance is responsible for the strategic leadership and operational oversight of the Surveillance department. This role ensures the integrity of all gaming and non-gaming operations through advanced surveillance practices, with a strong emphasis on table games procedures, game protection, and regulatory compliance. This leader drives department performance, develops team capabilities, and partners cross-functionally to protect company assets, guests, and team members while maintaining strict adherence to gaming regulations and internal controls. **Qualifications:** - Must be at least 21 years of age. - Minimum 3 years of casino surveillance experience required - Minimum 3–5 years of progressive leadership experience, including direct supervision - Strong knowledge of table games rules, procedures, and betting structures - Demonstrated expertise in game protection strategies, cheating detection, and fraud prevention - Advanced understanding of casino surveillance systems and CCTV technology - Knowledge of applicable gaming regulations and compliance requirements - College degree preferred or equivalent experience - Strong leadership, coaching, and team development skills - Excellent analytical, investigative, and problem-solving abilities - Effective communication skills (written, verbal, and courtroom testimony readiness) - High level of professionalism, discretion, and integrity **Commitment to Our Values** **Blaze the Trail** - Drives innovation in surveillance operations by advancing game protection strategies and proactively strengthening risk controls. **All In on Service** - Supports a safe, secure, and fair gaming environment that protects the guest experience and reinforces trust in operations. **Together We Win** - Builds strong partnerships and develops high-performing teams to ensure shared accountability in protecting the business. **Everyone Greets Everyone (EGE) Expectation** All team members are expected to uphold our commitment to a warm, welcoming, and service-focused environment by following the Everyone Greets Everyone (EGE) standard. This standard reflects our dedication to hospitality, teamwork, and creating a positive experience for all guests and team members. Under the EGE policy, team members will: - Acknowledge every guest and fellow team member within 10 feet with a welcoming gesture such as a smile or nod. - Offer a friendly verbal greeting when within 5 feet. - Remain attentive and aware of their surroundings by keeping their head up and actively looking for opportunities to engage (“head on a swivel”). - Proactively seek opportunities to greet, assist, and positively interact with guests and team members throughout their shift. - Always demonstrate professionalism, understanding that when on the casino floor or in guest‑facing areas, they are “on stage” and representing the organization. This expectation applies to all departments and roles, front of house and back of house alike, as part of our shared responsibility to deliver an exceptional, consistent, and extraordinary experience for everyone who enters our property. **Essential Job Functions:** - Lead and oversee 24/7 surveillance operations, ensuring effective monitoring of Table games, slots, cage/cash handling areas, and count rooms - Ensure clandestine surveillance practices are maintained at all times - Direct the daily management of the surveillance room and associated staff - Ensure consistent, accurate documentation of surveillance activities and incidents - Proactively identify and investigate cheating schemes, advantage play, theft, fraud, and procedural violations - Serve as a subject matter expert in table games protection and vulnerabilities - Partner with Table Games, Security, and Compliance teams to strengthen controls - Ensure timely communication of findings to leadership and regulatory authorities - Lead, coach, and develop surveillance team members and supervisors - Establish a…