Surgery Counselor

## Description **Position Summary** This position entails counseling patients who are candidates for surgery of a refractive nature as well as achieving optimal usage of the Ambulatory Surgery Center & other resources. Surgery counselors make all necessary arrangements for patients as they pertain to the surgical procedure recommended by the surgeon. This position will provide options, describe the pre-, peri-, and post-operative course, discuss and collect relevant payment, schedule pre- and post -operative examinations, follow up with the unscheduled patients and assist patients where necessary throughout the surgical process. Expected compensation between $21.99 - $26.39/hour. Compensation will be determined based on relevant experience and skills. **Surgery Counselor Essential Functions** - Counsels’ surgery patients on the benefits of elective surgery, using tools and techniques to educate and overcome objections - Assist patients with surgical arrangements: schedule surgery and post-op appointments, distribute & collect all related documents and payment, as well as relay all surgery related instructions - Ensures all payments relevant to the surgery are collected prior to surgery - Utilizes practice management for patient scheduling, tracking and follow-up - Offer emotional support and address patient concerns or anxieties related to surgery, recovery, and outcomes. - Stay updated on the Advanced Lens Technology that AEC offers their patients for cataract surgery - Schedules patients calling for LASIK evaluations and LASIK procedures - Respond promptly to patient phone calls, answering questions about procedures, preparation, and recovery - Ensures that daily deposits and designated paperwork are sent to the Business Office each day and that information is complete and accurate **Other Essential Functions** - Must be willing and able to work a variety of hours and work in the various locations as needed - Must present self at the workstation, ready for work, at the scheduled time - Participate in department and company meetings, as requested - Provide training and support to new staff or less experienced team members - Performs other duties as assigned ## Requirements **Education & Licensing** - High School Diploma, or equivalent, required - Associate degree in Medical Administration or similar coursework preferred **Experience** - One year of ophthalmic/optometric experience preferred - One-year of scheduling experience preferred - Customer service experience preferred **Skills & Knowledge Required** - Well-versed in the language of elective surgeries as well as standard surgery options - Excellent communication and interpersonal skills for explaining medical information and answering questions clearly. - Empathy and patience to offer emotional support to patients and their families. **Comprehensive Benefits Package** - Health insurance - Dental insurance - Employer paid life and accidental death and dismemberment benefit - Employee assistance program (EAP) benefit - Company matched 401(k) plan - Flex spending accounts (medical and dependent care) - Health Savings Account - Voluntary Benefits and Life Insurance Coverage - PTO – Accrual begins on Date of Hire - Floating Holiday Day - Annual Scrubs allowance for clinic employees - Free annual eye exams for you and your immediate family - Significant discounts on our services and products for employee and immediate family members Job Type: Full-time ***Associated Eye Care is an Equal Opportunity/Affirmative Action Employer***