Supv, Medical Practice Exempt

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** - Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance - Paid Time Off from Day One - 403-B Retirement Plan - 4 Weeks 100% Paid Parental Leave - Career Development - Whole Person Well-being Resources - Mental Health Resources and Support - Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 2350 MEADOWS BLVD **City:** CASTLE ROCK **State:** Colorado **Postal Code:** 80109 **Job Description:** - Manages day-to-day operations of the team and department. - Adheres to labor and budget guidelines while monitoring team time and attendance according to policy. - Assists in the development and monitoring of KPIs and facilitates communication of KPIs as requested. - Trains and evaluates team members, coordinating and setting up schedules for training and education sessions. - Monitors the department's work for accuracy and workflow. - Identifies own learning needs and seeks opportunities for growth. - Keeps up with assigned workload and seeks assistance when necessary. - Communicates all team member situations to the manager. - Initiates and assumes responsibility for new tasks independently as appropriate and as delegated. - Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs. - Checks in with team members regularly to provide mentorship, resolve issues, and ensure performance is reviewed according to policy. - Ensures team members are oriented to the department at the time of hire and addresses progressive counseling according to policy. - Performs other duties as assigned. **Knowledge, Skills, and Abilities:** - Mature judgement in dealing with patients, physicians, and insurance representatives [Required] - Intermediate knowledge of Microsoft programs and familiarity with database programs [Required] - Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required] - Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required] - Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required] - Ability to manage diverse personalities [Required] - Ability to adapt in ever changing healthcare environment [Required] - Ability to follow complex instructions and procedures, with a close attention to detail [Required] - Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies [Required] - Exceptional customer service skills [Required] - Advanced understanding of insurance knowledge and benefits [Required] - Advanced understanding of hospital electronic medical report (EMR) system [Required] - Basic medical terminology [Required] - Must be able to read, write, and speak conversational English [Required] - Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties [Preferred] - Intermediate medical terminology [Preferred] - Bilingual – English/Spanish [Preferred] **Education:** - Associate [Required] **Field of Study:** - in related field **Work Experience:** - Lead or supervisory experience [Preferred] **Additional Information:** - An equivalent combination of education ad relevant work experience may be consid…