Support Staff II

**POSITION DESCRIPTION** **Child Welfare** **–** **Building Community Partnerships** Job Title: Support Staff II Reports To: Director Status: Full Time FLSA Status: Non-Exempt **Our Mission** **:** To provide expert, comprehensive services that strengthen children, adults and families impacted by abuse and neglect, autism, developmental, behavioral and physical health challenges so they can achieve whole health, well-being and maximum potential. **General Acknowledgement:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. **Job Summary:** The BCP Support Staff provides general clerical duties, and administrative support to the Director, Program Manager, Supervisor’s, Parent Partner’s. **Primary Duties and Responsibilities** **:** The primary responsibilities of the BCP Support Staff is to provide administrative services to four counties within the BCP program. Specific duties include - Maintain highly organized records of monthly program expenditures for each county. - Compile and submit accurate monthly financial documents on behalf of the program. - Compile and input monthly data regarding referrals and case closures. - Input data from PFS surveys. - Assist each county in increasing referrals by sending emails, letters or phone calls to outside agencies to help meet program monthly target. - Keep adequate inventory of supplies and replace as necessary. - Maintain notes of program meetings and resources - Update daily check logs. - Assist Parent Partners by maintaining case file packets, creating cover sheets, distribute/deliver mail. - Maintain binder for all counties. - Communicate in a clear and supportive manner. - Perform other duties as assigned. **Job Qualifications** **:** - Exceptional customer service and communication skills. - Ability to perform reception functions include answering incoming calls, greeting visitors and monitoring guest flow. - Good computer skills, with proficiency in keyboarding, data entry, and ability to use software including but not limited to Word, Outlook, and Excel. - Ability to develop and maintain data tracking systems (e.g. Excel spreadsheets). - Good writing skills, including comprehension, grammar, with ability to draft letters and other correspondence. - Ability to multi-task - Ability to provide culturally competent services shows sensitivity to the service population’s cultural and socioeconomic characteristics. **Core Competencies** **:** 1. **Customer Service** – regularly respond to customers in a courteous and timely manner with focus on providing quality services. 2. **Job Knowledge** – demonstrate mastery of basic principles, techniques, and skills related to job, consistently applying technical and procedural competence. 3. **Professionalism** – consistently present a positive image of self and the agency, operating with integrity and credibility. 4. **Planning & Organization of Work** – reliably demonstrate time management skills through advance planning in order to deliver high quality work product within deadlines. 5. **Relationship / Leadership** – exhibit ability to develop cooperative relationships based on mutual respect and trust, treating others fairly, consistently listening, openly and actively encouraging others to express candid and differing views. 6. **Judgement & Problem Solving** – show ability to review facts and information using sound judgment to arrive at the most effective solution and when appropriate seek supervisory assistance. 7. **Quality & Accuracy** – consistently present work product that is thorough, accurate, and effective in accomplishing intended purpose of assignments. 8. **Initiative & Independence** – demonstrate ability to effectively complete work tasks with minimal d…