Support Service Division Captain

#### **SUMMARY** In support of the university’s mission and objectives, the Captain of Support Services serves as a command-level administrator responsible for strategic leadership, operational oversight, regulatory compliance, communications systems, technology systems, records management, support services, and logistical operations of the Department of Public Safety. * * * #### **Administrative Leadership and Compliance** - Directs administrative support services and front desk operations to ensure effective customer service and operational efficiency. - Directs and ensures institutional compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. - Assists with budget planning, purchasing oversight, and fiscal accountability for assigned operational areas. - Prepares and reviews operational reports, statistical summaries, surveys, and administrative documentation. - Directs departmental records management activities, including retention, release, and lawful destruction of records in accordance with applicable laws and retention schedules. - Directs property and evidence management functions, ensuring compliance with legal requirements, chain-of-custody standards, and departmental procedures. - Maintains departmental memberships and collaborative relationships with public safety, emergency management, and higher education professional organizations. - Serves as a liaison between the university and external law enforcement, emergency management, municipal, and public safety agencies. - Assists in the development, review, and implementation of departmental policies, procedures, directives, and operational standards. - Serves as a Christian role model for administrators, faculty, staff, students, parents, and the university community. - Maintains confidentiality and exercises discretion in handling sensitive information and records. #### **Division Oversight** - Directs the daily operations of the Communications Division. - Directly supervises the PBA Card Manager, Clery Compliance Coordinator, and provides administrative oversight for division operations. - Reviews and approves dispatcher schedules, staffing plans, and operational coverage needs. #### **Training and Personnel Development** - Manages dispatcher onboarding, field training, in-service training, and continuing education programs. - Coordinates and approves communications-related training initiatives for departmental personnel and external stakeholders. #### **Communications Systems and Technology** - Directs CAD operations, dispatch procedures, communication protocols, and quality assurance initiatives. - Oversee the operation, maintenance, and functionality of the university’s mass notification systems. - Evaluates, recommends, and oversees communications-related software, hardware, and operational technologies. - Maintains, programs, inventories, and monitors departmental radio systems and communication devices. - Coordinates repair, maintenance, and operational readiness of emergency call boxes and related communications infrastructure. #### **Access Control and Security Systems** - Provides oversight for access control operations, electronic security systems, and key control management. - Supervises the Access Control Specialist/Key Custodian position and related operational responsibilities. #### **Technology, Surveillance, and Operational Support Services** - Video Surveillance Operations - Directs the operation and management of the university’s video surveillance systems. - Oversees monitoring operations, video retrieval processes, evidence management procedures, system configuration, and alert management functions. - Assists in developing camera placement strategies, operational coverage priorities, and surveillance policies. - Coordinates user training and operational procedures related to surveillance systems. #### **Technology and Systems Management** - Researches, evaluates, and recommends public safety techn…