Support Manager

Capability Requirements: The individual must… 1. Love our Lord and commit to our mission… “We establish outreach centers to alleviate extreme poverty and advance the gospel.” 2. Embody and embrace our Values… - Urgent Pursuit - Sacrificial Service - Intentional Development - Clear Communication - Complete Alignment - Excellent Execution 1. Must be: 1. Highly organized and able to work at an efficient and high output 2. Knowledgeable of, or a growing knowledge of the items in their department(s) 3. Decisive and able to quickly and efficiently evaluate merchandise quality, price, and presentation 4. Able to stand for up to 4 hours at a time and lift up to 50 pounds Time Requirements: This position will require between 35-40 hours per week depending on need and availability. Travel Requirements: Zero to minimal local travel is required Position Duties - Excellent Customer Service - Greet every customer and treat them with respect, optimism and joy at all times. - Answer any and all questions for customers. - Assist with any customer needs. - Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed. - Share the vision and mission of Vapor Ministries with customers. - Processing and Receiving - Quickly and efficiently sort, price and stock items in your department(s). - Meet daily, weekly and monthly processing goals to drive revenue generation. - Maintain a working knowledge of pricing, sales and goals for your department(s) and work with managers to adjust as needed based on revenue trends. - Willing assist in all areas whenever needed to ensure efficient store operations - Opening and Closing - Must open/close at least 1 day per week. - If scheduled to open or close, perform and complete the opening/closing checklist procedures - Housekeeping - Ensure a properly organized workspace during operating hours. - Close department processing station and leave it organized, stocked, and ready to be used the next work day. - Cultural Leadership - Drive culture formation in team members via cultural development systems - Drive Purpose, Mission and Values engagement with team members - Drive cultural accountability via regular meetings with team members Disclaimer: Incumbent must be willing to execute other duties as assigned by the Store Manager and Assistant Store Managers (ASM).