Support Desk Administrator

Would you like to play a key role in a thriving company? Are you looking for a challenge? We have an exciting opportunity to join our fast-paced support team in Newport. Working in a busy environment with a high volume of calls and emails that need to be dealt with in a friendly, professional manner, as a motivated team member of 10 you will also provide help and support to our area managers. What we are offering; - Salary £29,658 per annum - Rolling Shift Pattern: 2 days / 2 nights on, followed by 4 days off (night shifts begin after your induction on day shifts). - Free on-site parking - 22.4 paid days holiday per year. - What makes this job amazing; - Full learning and support from Atlas. - Learning and development lead by you: support in areas you like or want to learn more about. - The ability to progress your career within Atlas. - The opportunity to work amongst people who value and support each other, achieving remarkable results. - Stream – our financial wellbeing and benefits platform which provides you with real-time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets. - Overview of Responsibilities, Duties & Requirements - You will play a key part in the Atlas Support Team, responsible for ensuring the smooth delivery of our contracted services and supporting our field-based cleaning. - You will need a friendly, calm, and professional manner when dealing with colleagues and customers. Your team will need to be able to rely on you, so excellent communication skills and attention to detail will be essential, along with good computer literacy, and an ability to work under pressure. Key Responsibilities & Duties; - Allocation/scheduling operatives using Time and Attendance systems (training will be provided). - Quality Audits, Tracking and management. - Answering employee and client queries, helping to resolve issues. - Support with clients who provide negative feedback. - Supporting client reporting requirements. - Reactive calls and periodic management. - Management and coordination of reactive mobile cleaning technicians. - Overall client and staff issue/general enquiry management. - General administration duties to meet the needs of the business. - Supporting other departments in day-to-day operations. - We will give you the training you need to succeed. Working Hours We operate a 24/7 365-day Support Service Desk for the Company which supports colleagues, and clients. To achieve this, we operate a 4/4 shift pattern consisting of 2 x days shifts 2 x night shifts and 4 x days off. ## Qualifications Are you who we are looking for? Are you conscientious? Atlas want to provide their clients and their employees the best possible service. If you are someone that can provide excellent customer service and look to resolve issues with speed and accuracy, we would love to hear from you! Skills required; - General Computer Skills. - Excellent Communications skills, written and verbal. - Willingness to learn on the job. Are you a strong Team player? We are looking for someone who can thrive within a team and can offer the following qualities; · Share ideas and learning with other team members. · Offer encouragement and assistance to colleagues. · Communicate openly and effectively. · Committed and reliable. · Work with the team towards our common goal of always striving for excellence. **Please note that a Basic DBS will be required for this position.** ## Benefits **What makes this job amazing?** - Full learning & support from Atlas. - Stream – our financial wellbeing and benefits platform which provides you with real-time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets. - Cycle to work scheme\*. - Workplace pension scheme. - Staff recognition scheme (Stars of Atlas). - Staff engagement portal. - The ability to progress your career within Atlas. - Learning and develop…