Support Assistant

**JOB DESCRIPTION** **Job Title:** Support Assistant **Location(s): Goldfinch Apartments** **Reports to:** Program Manager **Salary Range:** Starting at $22.90 - $25.24 per hour **Status:** ☒ Full Time ☐Part Time ☒Regular ☐Temporary **FLSA:** ☐Exempt ☒Non-Exempt **Job Summary:** Chief Seattle Club provides permanent, affordable, and supportive housing to residents (primarily Native American/Alaska Native) at our housing projects: ?ál?al, Goldfinch Elders' Housing, Salmonberry Lofts Sweet Grass Flats, and Sacred Medicine House. Along with housing comes wrap-around support services to help residents live healthy and sustainable lives. The *Support Assistant* works with the *Case Managers* and residents on supporting life at our housing sites, which includes culturally adaptive wrap-around services. Goals and objectives are established and evaluated by the Program Manager, Residential Services Director, and Program Director. Changes to the job description may happen at any time according to the needs of the organization. **These positions require on-site work.** **Duties/Responsibilities:** *The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions*. - Facilitate safe and healthy community every day by getting to know member residents and supporting positive socialization with other residents and staff. - Conduct yourself at all times with utmost respect and attention to trauma-informed care. - Monitor cameras to ensure safety of building. - Conduct daily building inspections of each floor. Report any damage to artwork, carpets, windows, walls, doors and bike room, trash rooms, and laundry rooms. - Befriend residents and have all guests/visitors sign in. - Ensure ongoing operations of **the site**, including chores, general grounds care, scheduling, and safety procedures. - Maintain an inventory of janitorial and maintenance supplies. Communicate supply needs to the appropriate chain of command. - Conduct daily inspections of property and arrange needed maintenance and repairs. Track completion of these responsibilities on the appropriate forms. - Attend special community events and staff meetings. - Sort and organize incoming donations. - Supervise resident activities at the site and maintain daily resident logs. - Aid case managers and/or Housing Stability Specialists/Case Managers. - Enforce policies and procedures, adhering to program and CSC guidelines. - Assist with office support services. - Ensure completion of daily chores and weekly cleaning tasks around the office. - Provide instruction to residents when necessary and answer any resident questions. - Issue and enforce consequences when necessary for non-compliant residents. - Support resident safety by responding appropriately to emergencies, reporting hazards or incidents promptly, and modeling safe practices in alignment with agency policies and trauma-informed care principles. Completion of all safety-related trainings. May be asked to participate in safety meetings. - Other duties and/or special projects as assigned. **Proven Experience** - Excellent communication skills - Comfortable with computers and teaching others to use computers. - Ability to handle complaints/conflicts in a calm and professional manner. - Experience working with homeless and/or low-income populations is preferred. - Must have a strong understanding of historical and intergenerational trauma among Indigenous communities. - Strong crisis intervention skills with the ability to prioritize and handle multiple tasks under stressful conditions. - Great customer service skills. **Other Considerations:** - CPR & AED first aid certification - Formal professional de-escalation…