Supply Chain & Operations Manager for DTC Supplement Brand (Remote, US-Based)

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. **About Our Clients** Our client is a rapidly growing direct-to-consumer (DTC) health and wellness brand generating multiple seven figures in monthly revenue and on track to reach $50M in annual sales. Focused on premium nutritional supplements, they are building a category-leading brand with ambitions to expand into major retail chains across the United States. They are looking for a highly driven Supply Chain & Operations Manager to take ownership of end-to-end supply chain execution, inventory planning, manufacturing coordination, fulfillment operations, and process optimization. This role is critical to ensuring products move efficiently from production to customers while maintaining exceptional operational standards. ### Responsibilities - Own end-to-end inventory planning and demand forecasting to ensure optimal stock availability across all SKUs. - Manage supplier and manufacturing relationships, including production schedules, purchase orders, quality control, and inbound logistics. - Oversee third-party logistics (3PL) partners to maintain high fulfillment accuracy, shipping performance, and returns management. - Develop, document, implement, and continuously improve Standard Operating Procedures (SOPs) across supply chain and logistics operations. - Establish quality assurance processes to identify defects, investigate operational issues, and implement long-term corrective actions. - Monitor operational KPIs including inventory levels, fulfillment accuracy, shipping performance, turnaround time, and defect rates. - Build dashboards and reporting systems that provide actionable insights for leadership. - Identify operational bottlenecks and lead continuous improvement initiatives using Lean principles. - Leverage AI tools to improve forecasting, reporting, workflow automation, and operational efficiency. - Collaborate closely with Customer Support, Leadership, Manufacturing Partners, and Fulfillment Providers to ensure a seamless customer experience. - 5+ years of experience managing end-to-end supply chain and operations, preferably within an eCommerce or DTC business. - Proven experience owning inventory forecasting, supplier coordination, production planning, and fulfillment operations. - Hands-on experience managing third-party logistics (3PL) providers and maintaining operational service levels. - Strong understanding of manufacturing processes, inventory management, procurement, and quality assurance. - Demonstrated experience building, implementing, and enforcing operational SOPs. - Highly analytical with advanced Excel or Google Sheets skills and experience using operational reporting dashboards. - Comfortable working in fast-paced, high-growth startup environments with evolving processes. - Strong problem-solving skills with the ability to identify root causes and implement scalable solutions. - Daily user of AI tools such as ChatGPT, Claude, Gemini, or similar platforms to improve productivity and operational workflows. - Excellent written and verbal English communication skills. **Nice to Have** - Experience within health supplements, consumer packaged goods (CPG), FMCG, or wellness brands. - Lean Six Sigma certification or equivalent process improvement training. - Experience with subscription-based businesses or multi-SKU inventory environments. - Familiarity with ERP systems such as NetSuite, Cin7, SAP, Oracle, or similar platforms. - Experience building operational dashboards using Power BI, Tableau, Looker, or equivalent BI tools. - Competitive USD salary based on experience. - Fully remote work environment. - High-impact role with direct ownership of business-critical operations. - Opportunity to work…