Supervisor, Strategic/Channel Inside Sales

At SanMar, the work you do makes a difference. What's the Short Version? The Supervisor, Strategic/Channel Inside Sales directly supervises and coaches a high-performing team of Account Executives focused on strategic channels and/or key accounts. They carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. This role serves as a critical execution leader, partnering closely with Outside Sales Channel Managers and Strategic Account Managers to accelerate customer development, revenue growth, and market share within assigned strategic segments in full alignment with senior leadership direction. Through exceptional leadership, the Supervisor, Strategic Sales builds a high-energy, results-driven culture that consistently exceeds targets and advances enterprise objectives. What Will You Be Doing? Lead a specialized, high-impact team while remaining actively engaged in day-to-day execution. Apply seasoned expertise and deep business acumen to solve complex challenges with creativity and precision. Responsible for aligning their team with the department, functional and company goals and guiding principles. Receive objectives and work closely with the Sr Manger to determine the optimal path to achieve—and exceed—them across diverse industries, sophisticated customers, and intricate workflows. Strategically delegate responsibilities, leveraging advanced judgment to align tasks with individual strengths, company policies, and best practices. Tailor coaching style to their individual team members using the different methods, techniques and evaluation criteria for obtaining results as trained. Oversee all aspects of team daily operations—productivity, quality, customer satisfaction, attendance, and call performance—with rigor and consistency. Keep the team fully informed of product updates, process changes, customer insights, and organizational developments. Prepare performance evaluations and meet with team members by scheduled deadlines. Partner closely with Outside Sales Channel Managers and Strategic Account Managers to align the team behind the shared vision set by senior leadership. Partner with Inside Sales leadership to provide critical input and execute initiatives that shape channel, strategic customer, and departmental direction. Continuously monitor and evaluate Inside Sales policies, procedures and systems leading to improvements. Responsible for aligning the team with the department, functional and company goals and guiding principles Work closely with Inside Sales Managers to participate in decisions that guide the direction of the department Continuously monitor and evaluate Inside Sales policies, procedures and systems leading to improvements Perform other duties as assigned. Comply with all policies and standards. What Are We Looking For? Bachelor's Degree or equivalent experience 4-6 years as an account manager, leading or supervising sales teams, or related experience Willingness and ability to travel multiple times per year. Demonstrated success leading high-performing teams with strong engagement, morale, and retention. Positive, solutions-focused mindset with genuine passion for the business, customers, and colleagues. Skilled at implementing effective processes and procedures. Exceptional people-leadership and resource-management capabilities. High emotional intelligence, especially under pressure or in emotionally charged situations. Strong business acumen with a clear understanding of how decisions impact profitability and growth. Superior analytical and problem-solving skills; able to resolve complex issues quickly and decisively. Outstanding organizational and time-management abilities; thrives in a fast-paced environment with competing priorities. Powerful verbal and w…