Supervisor, Pharmacy Technician (Non-Clinical)

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! *This role is based in St. Louis, Missouri; candidates must reside locally or be willing to relocate. What You'll Do: The Supervisor, Pharmacy Operations is a member of a broader supervisory team and is responsible for supervising primarily pharmacy technicians and related operations in the pharmacy area. This person is a champion for the patients and providers of BlinkRx, and helps ensure that timely service is provided that exceeds customer expectations. This management position will function as the liaison between pharmacy technician staff and pharmacy / hub management. The supervisor will use a high-level of communication and collaboration with internal agents to complete pharmacy and prescriber outreach, and data entry of prescriptions from BlinkRx. Additionally, overseeing on-site, cross-functional agents will be required. This individual is a recognized leader and provides strong, visible, values, driven leadership and advocacy for pharmacy. Responsibilities Executing Daily Production Own the success of the end-to-end prescription journey in order to provide an exceptional patient and provider experiences Monitor queue volumes throughout the day and reallocate work as needed to maintain productivity, including cross-functionally Perform quality checks and ensure team adherence to established processes and compliance standards Address workflow errors or issues as they arise and partner with leadership when escalation is needed Step into production during high-volume periods or coverage gaps Cultivate a positive and collaborative work environment and culture Performs other job duties as assigned Direct Team Supervision Supervise a team of hourly technicians/agents, on-site and virtually in other location(s) Set clear daily performance expectations aligned to established productivity and quality targets Conduct regular 1:1 meetings focused on performance, development, and engagement Provide real-time coaching and feedback based on observed performance and metrics Support corrective action processes when expectations are not met Assist with hiring, onboarding and training new team members Maintain accurate timecard, attendance, and documentation records Cross-Functional Supervision Partner closely with cross-functional leaders based in Pittsburgh, PA, Boise, ID, and St Louis, MO to ensure alignment on performance standards, workflows, and site-level priorities for the St, Louis Operate with a tech-forward mindset, leveraging systems, dashboards, and data to drive performance, identify trends, and inform decision-making Ensure all tasks are performed in a safe and compliant manner that is consistent with corporate policies as well as state and federal laws Managing Performance Through Data Review daily and weekly performance reports to track productivity, SLA attainment, and quality. Use data to guide coaching conversations and prioritization decisions. Flag trends, risks, or recurring i…