Supervisor, Food & Beverage

Responsible for ensuring operations of the Venue and Employee performance are in accordance with Black Bear Resort policies, procedures and Gaming regulations, on an assigned shift. This position ensures that all guests have a great experience when visiting our Food and Beverage venues. A high level of guest service is expected. This position provides support to the Food and Beverage Management Team. **Department:** Food and Beverage **Location:** Black Bear Casino Resort - Onsite **Reports To:** Manager, Food and Beverage **FLSA Status:** Non-Exempt (hourly) **Classification:** Class C Gaming Licensure **Driver’s License:** Level 0 - No Driver's License Required **Rate of Pay:** $21.34-$24.01 per hour ### Responsibilities - Enforce performance standards, policies and procedures as they relate to Venue operations, monitor Food Server service on the dining floor. Ensure smooth and efficient operations on a continual basis. - Ensure the highest possible standards of guest service and Employee relations are maintained and carried out in a fair and equitable manner. - Ensure compliance with all health and safety standards/regulations as well as all applicable beverages, federal, state, tribal and local laws/ordinances. - Assist Venue Manager with scheduling of Employees and ensuring correct staffing levels and adjustments are made in accordance with guest needs. - Monitor the job performance of all Venue Service Employees and provide feedback on it to aid the Employees in developing and enhancing skills. - Provide input to the Venue Manager concerning operational deficiencies and areas in need of improvement. - Responsible for promoting positive Guest Relations through prompt, courteous and efficient service. - Review, recommend and suggest hiring, suspending, transferring, promoting, evaluating, disciplining and terminating all service Employees in a fair and equitable manner. - Responsible for listening to, evaluating and handling Guest complaints in a way that satisfies the guest to their satisfaction. - Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as Black Bear Casino internal controls, policies and procedures. - Responsible for maintaining a consistent and regular attendance record in accordance with Casino policy. - Report on work on time with accordance with Casino policy. - Promote self-development by participating in Education and Performance programs. - Responsible for maintaining open communication throughout the venue, through daily pre-shift meetings. - Encourage mutual respect among Employees by setting positive examples. - Maintain a professional reputation in the company and community. - Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems. - Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers. - Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community. - Required to maintain proper attendance including reporting to work on time in accordance with applicable policies. - Maintains a clean and organized work area. - Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary. ### Qualifications - No Driver’s License Required. - High School diploma or GED required. - Minimum of 2 years’ restaurant experience required. - 1 year of Food & Beverage supervisory experience desired. - Must possess excellent communication, organizational and analytical skills. - Must be able to secure and maintain a Gaming license. - Must satisfactory complete a probationary period. - Must be computer literate with specific proficiency in Microsoft app…