Supervisor (Eligibility)

Make a real difference in patients’ lives—join **Elevate Patient Financial Solutions** as an **Eligibility Supervisor** and help guide individuals through their healthcare financial journey. This full-time position is **located 100% onsite at a hospital** in **{City, State}**, with a **Monday-Friday schedule from 8:00 AM to 4:30 PM**. Bring your passion for helping others and grow with a company that values your impact. In 2024, our Eligibility division helped over 823,000 patients secure the Medicaid coverage they needed. Elevate’s mission is to make a difference. Are you ready to be the difference? As an **Eligibility Supervisor**, you play a vital role in supporting a team that guides uninsured hospital patients through the complex landscape of medical and disability assistance. While your team provides compassionate, face-to-face support to patients during some of life’s most vulnerable moments, you help ensure the day-to-day operations that support this mission are handled with care and consistency. In this onsite, hospital-based role, you are responsible for overseeing timecard accuracy, conducting internal audits to maintain compliance, and leading new hire training to ensure advocates are well-prepared and aligned with program standards. You also serve as a resource for complex or escalated cases—offering guidance, troubleshooting challenges, and ensuring patients receive the highest level of advocacy and support. Additionally, you act as a critical bridge between patient-facing staff and upper-level management—communicating needs, sharing feedback, and helping align team efforts with broader organizational goals. Your attention to detail and problem-solving skills help uphold the integrity of the patient financial advocacy process—ensuring every Advocate is equipped to make a meaningful impact. **Essential Duties and Responsibilities** - Supervise and orient employees; assign work, develop work schedules, instruct in proper procedures; assist with development and revision of department processes/procedures - Manage employee performance and provide feedback - Ensures staff is obtaining adequate information; provides opportunity for associated training for staff. - Responsible for running reports and maintaining data integrity - Monitor billing procedures and documentation, and provides updates with regulatory compliance; conducts periodic audits, and maintains files. - Develop relationships with clients and county, state and government agencies. - Manage employee time and attendance - Other duties as assigned. **Qualifications and Requirements** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. - High School Diploma or GED - Minimum of 2 years of experience managing or supervising employees preferred - Familiarization for the following programs is required: Medicaid and Out of State Medicaid. - Strong oral and written communication - Excellent people skills - Strong Computer knowledge especially Excel. - Familiarity with Epic preferred - Remote and Hybrid positions require a home internet connection that meets the company’s upload and download speed criteria. **Benefits** ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families. - Medical, Dental & Vision Insurance - 401K (100% match for the first 3% & 50% match for the next 2%) - 15 days of PTO - 7 paid Holidays - 2 Floating holidays - 1 Elevate Day (floating holiday) - Pet Insurance - Employee referral bonus program - Teamwork: We believe in teamwork and having fun together - Career Growth: Gain great experience to promote to higher roles The salary of the finalist selected fo…