Supervisor, Document Services Group (Remote)

## Job Description McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world. With offices in Toronto, Montréal, Québec City, Calgary and Vancouver, we provide challenging and rewarding career opportunities across the country. Recognized as one of **Canada’s Top 100 Employers** for eleven consecutive years and one of **Canada’s Best Diversity Employers** for fourteen consecutive years, our culture is guided by **The McCarthy Way**—our shared approach to working with clients and with each other. The McCarthy Way is built on four core elements: **Excellence**, through attracting and developing top talent committed to delivering on our Client Commitment; **Collaboration**, through seamless, integrated teamwork; **Inclusion**, through eliminating barriers to belonging and success; and **Innovation**, through delivering maximum value by embracing leading-edge technologies and approaches. Together, these principles shape how we work, lead, and grow—every day. We are recruiting for a **Supervisor, Document Services Group** to join our team in our **Toronto, Vancouver, Calgary** or **Montreal** office. The successful candidate must have a minimum of 6–10 years of document services experience, including 3–5 years in a supervisory role, and will be responsible for overseeing document production operations, leading and developing Document Services staff, managing workflow and client relationships, ensuring service quality and operational efficiency, and supporting the delivery of complex document solutions. **Shift : Monday to Friday - 5:00 PM - 2:00 AM ET** **As a Supervisor, Document Services Group, you will be:** - Managing the intake process for all document production and document support requests (assessing, prioritizing etc). Ensuring document production processes are followed. - Identifying and submitting recommendations for changes to procedures to Manager, NAT-DSG, when necessary. - Ensuring the quality and accuracy of completed work meets the standards expected by the DSG clients. - Compiling work tracking statistics and producing reports on department activities monthly and on an as needed basis. - Acting as a liaison between DSG and its clients regarding workflow and to address concerns and/or issues. - Ensuring DSG staffing levels are appropriate to meet client needs. This includes recruiting for overtime assistance when necessary and approving vacation or other absence requests, lunch breaks, back-up supports and coverage schedules (i.e. statutory holidays, firm closure days etc.). - Overnight Supervisor: Working as a member of the DSG as needed; creating various legal and other documents through copy typing, transcription, scanning or other methods. - Document work includes converting styles, performing mail merges, inserting media into presentations, cross-referencing, indexing, creating tables (including financial tables), working with graphs and objects, using graphics applications, etc. *Staff Supervision* - Supervising and directing all functional day-to-day activities (workload, attendance, etc.). - Monitoring and managing performance of direct reports. Holding staff accountable for performance expectations and results. Providing guidance and feedback when necessary. - Providing coaching to staff in areas such as service quality, client service, standards and needs of the business. - Supervising and motivating all staff including direct responsibility for performance management, development and training. Making recommendations to Manager, NAT DSG regarding disciplinary actions and/or terminations. - Participating in the hiring of new employees including assisting the Manager, NAT DSG with recruitment, screening, selection and orientation. - Attending off hour events, meetings with team and management team etc., as required. *Training* - Assessing the skill level of staff and, where necessary, identifying training required.14. Cre…