Supervisor Customer Service positions focus on delivering results in their domain. This page aggregates open Supervisor Customer Service roles and what employers typically expect.
## Job Summary Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum’s Customer Service team. ## Responsibilities Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You’ll work in a collaborative environment, alongside an encouraging team, making a difference every day. **WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST** - Leading a team of representatives using encouragement and accountability to create a cohesive work unit - Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees - Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced - Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you! ## Qualifications **WHAT YOU’LL BRING TO SPECTRUM** *Required Qualifications* - **Education**: High school diploma with some college course work in business or related field; equivalent experience - **Experience**: 5-7 years of customer service/call center experience - **Technical Skills**: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.) - **Skills**: Effective communication, supervision, organization, time management - **Abilities**: Leadership, equitable, multitasking, adaptable, dependable, good vision - **Knowledge of**: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures *Preferred Qualifications* - **Additional Experience**: 3+ years of supervisory or leadership experience
Salary estimate
$179,000 – $241,000/yr
Provided by the employer.
Skills for this role
AccountingCommunicationLeadership
Resume tips for Supervisor Customer Service applicants
Lead with measurable achievements relevant to Supervisor Customer Service (numbers, scope, impact).
Mirror the exact keywords from the Supervisor Customer Service posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Accounting, Communication, Leadership).
Keep it to one page for early-career, two pages for senior Supervisor Customer Service candidates.
Interview preparation
Prepare concrete STAR-format stories that show Supervisor Customer Service outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Supervisor Customer Service problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About Charter Communications
Charter Communications is actively hiring on Jobedly. Explore their open roles and what it's like to work there.