About the Supervisor Business Customer Solution role
Supervisor Business Customer Solution positions focus on delivering results in their domain. This page aggregates open Supervisor Business Customer Solution roles and what employers typically expect.
## Job Summary Looking for a role where your leadership skills directly shape customer loyalty and drive business growth? In this position, you will guide a team of customer solutions agents, helping them retain and upsell Spectrum Business core products. Your coaching and management strategies will empower agents to deliver exceptional service and create lasting client relationships. Join Spectrum Business and make a measurable impact on our mission to become America’s leading service provider. ## Responsibilities **How You’ll Make an Impact** - Supervise customer solutions agents to ensure consistently high standards of customer satisfaction and professionalism during every interaction - Coach agents to achieve weekly and monthly retention goals through effective telephone-based save techniques - Deliver insightful, data-driven feedback to management to enhance customer experience and boost retention rates - Educate agents on business rules for retention including the use of promotions, credits and escalation procedures - Guide agents to understand compensation plans and coach behaviors that improve save yield and commission potential - Manage agent compliance with call handling metrics such as productive time, schedule adherence, handle time and after-call work - Analyze performance data to recommend strategies for improving agent save outcomes **Working Conditions** - Office environment with the ability to work variable hours including weekends, holidays and split days off ## Qualifications **What You’ll Bring to Spectrum** **Required Qualifications** **Education** - Minimum of associate’s degree in marketing, sales or related field or equivalent experience **Experience** - 3-5+ years of call center experience in customer service or phone sales **Skills** - Ability to read, write, speak and understand English - Proven knowledge of cable communications products and services including video, data and voice Apply now, connect a friend to this opportunity or sign up for job alerts!
Salary estimate
$94,000 – $126,000/yr
Provided by the employer.
Skills for this role
SalesLeadership
Resume tips for Supervisor Business Customer Solution applicants
Lead with measurable achievements relevant to Supervisor Business Customer Solution (numbers, scope, impact).
Mirror the exact keywords from the Supervisor Business Customer Solution posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Sales, Leadership).
Keep it to one page for early-career, two pages for senior Supervisor Business Customer Solution candidates.
Interview preparation
Prepare concrete STAR-format stories that show Supervisor Business Customer Solution outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Supervisor Business Customer Solution problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About Charter Communications
Charter Communications is actively hiring on Jobedly. Explore their open roles and what it's like to work there.