Supervisor, Benefits Operations

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. **Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.** **A Brief Overview** Benefits Core Services provides benefits expertise and the administration of TriNet's benefits offerings to TriNet customers, WSEs and internal TriNet teams, with a strong focus on retirement services support, including retirement plan administration, participant inquiry resolution, compliance-driven processes, and coordination with internal and external partners. We collaborate with all our internal teams to assess benefit inquiries and research, perform root cause analysis, and determine resolution for the best outcome for both TriNet and the customer. **What you will do** - Coach and mentors exempt and non-exempt colleagues. Manages direct reports attendance, performance, and workload prioritization. - Clearly defines individual goals, objectives, performance metrics for individual contributors. Maintain timely reporting of team performance metrics and ensure team meets performance goals. Perform regular performance reviews for direct reports and take correction action when necessary. - Oversees the improvement of internal processes, controls, efficiency, and effectiveness of outsourced partner processes, documenting recommendations through narrative and process flow, as well as recommending system enhancements for scalability or accuracy fixes. Presents recommendations to management for process improvements identified through the processes performed - Work on escalated matters and verify solutions meet requirements by assisting with escalated issues. Report or escalate issues as needed. - Work cross-functionally with other TriNet internal teams to promote departmental initiatives and build cohesive interdepartmental relationships. - Apply retirement services knowledge to support escalated retirement plan inquiries, identify service trends, and partner with internal teams and vendors to ensure timely, accurate, and compliant resolution. - Performs other duties as assigned - Complies with all policies and standards **Education Qualifications** - Bachelor's Degree or equivalent experience preferred **Experience Qualifications** - Typically 3+ years of retirement services, retirement plan administration, benefits operations, or related experience preferred; experience supporting 401(k), qualified retirement plans, participant inquiries, escalations, compliance processes, or vendor coordination is strongly desired. **Skills and Abilities** - Proficient in all software utilized to perform benefits administration - Working knowledge of retirement services concepts, including retirement plan administration, pa…