Subject Matter Expert, Workforce & Labor Productivity

ROLE DETAILS Full-Time Office Location — New York City (preferred) WHY TRANSLUCENT Healthcare providers drive $2.5 trillion in medical expenditures annually — and operate on razor-thin 2–5% margins. Despite these stakes, the finance teams behind these organizations are buried in spreadsheets, manual data pulls, and disconnected systems, spending more time finding and cleaning data than actually using it to make decisions. Translucent is changing that. We’re building the AI-native financial platform designed exclusively for healthcare — giving every finance team, department, and service line their own arsenal of AI Agents that run 24/7, understand their specific data, business logic, and workflows. Founded in 2024 and backed by GV, NEA, FPV, and Virtue, we’ve already been deployed by healthcare organizations managing over $5 billion in combined revenue. The product-market fit is real, the problem is massive, and we’re just getting started. If you want to work at the intersection of AI and one of the most complex, consequential industries in the world — this is the place. ROLE OVERVIEW Labor is the largest line on most provider income statements and among the hardest to reason about, because a staffing variance can be a model problem, a demand problem, or a byproduct of the competitive landscape. As our subject matter expert for this domain, you will bring that judgment into the product itself, shaping how our agents reason about premium labor, staffing to census, and productivity standards, while holding model output to the standard a healthcare workforce leader would apply. WHAT YOU'LL DO To facilitate the development of these systems, you will: Develop and deliver subject matter expertise in healthcare workforce and productivity management to support AI product development and customer margin realization Work closely with our engineering, product, and design teams to define and develop AI systems for workforce and labor workflows Build proprietary benchmarks and datasets to evaluate models and AI agents against real-world workforce tasks including, but not limited to: agency and premium labor analysis, staffing-to-census matching, productivity benchmarking, overtime and incentive-shift attribution, and schedule variance review Partner with customer delivery to understand our customer’s staffing and scheduling cycles, identify pain points, and translate complex operational and financial requirements into technical solutions WHAT YOU HAVE 7+ years in healthcare workforce operations, nursing operations, staffing management, or an equivalent function, ideally with exposure to premium labor, productivity standards, and labor budgeting Strong proficiency with time-and-attendance and scheduling systems (UKG/Kronos, API Healthcare, or similar) and labor benchmark sources (Premier, Vizient, or similar), plus fluency in productive versus non-productive hours and worked-hours-per-unit-of-service definitions Ability to convert workflows and hypotheses into structured data, rules, and logic for algorithms and quality measurement as well as the expertise to link data points that may not already speak to each other in ways that enhance performance Demonstrated ability to deliver high-quality analyses on demanding deadlines Ability to effectively communicate with a variety of internal and external stakeholders and translate complex problems between workforce operations, product, and engineering teams Ability to define positive outcomes in situations with underspecified success criteria Deep intellectual curiosity and eagerness to learn across domains, particularly at the intersection of workforce management and AI Willingness and desire to do work in the trenches — e.g., grading model-flagged staffing variances against what a manager actually faced that shift, reconstructing schedules to trace where premium pay originates, checking flex decisions against census by hand. Getting AI to reason about staffing requires a lot of reasoning about s…